Get 15% OFF Atoz Coupons | Philippines

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FAQs

How long do I have to return an item?

Atoz's returns policy lasts for 30 days from the date of purchase. Unfortunately, refunds or exchanges cannot be offered after this period has elapsed.

What are the requirements for returning an item?

To be eligible for a return, the item must be unused and in its original condition and packaging. It should include all accompanying accessories and documentation. Atoz ensures that returned items meet these criteria. This policy facilitates a smooth return process for customers. It also reinforces trust in the brand's commitment to quality service and customer satisfaction.

Are there any items that cannot be returned?

Certain goods, such as perishable items and intimate or sanitary goods, are ineligible for returns. Additionally, hazardous materials and downloadable software products are exempt from the return policy. Atoz carefully outlines these exceptions to ensure customers' clarity. This policy helps maintain safety standards and ensures compliance with regulations regarding handling specific products.

What should customers do if they receive a damaged or defective item?

Atoz will replace items that are defective or damaged. Customers can initiate an exchange by contacting [email protected].

How are refunds processed?

After receiving and inspecting the return, Atoz notifies the customer of approval or rejection. If approved, refunds are credited to the original payment method. The process ensures transparency and timely resolution for customers. Customers can expect refunds within a specified timeframe. This policy aims to provide clarity and convenience throughout the return process.

Can customers return sale items?

Unfortunately, only regular priced items may be refunded. Sale items are non-refundable.

How should customers handle gift returns?

If the item was marked as a gift, the recipient gets a gift credit upon return. Otherwise, the refund goes to the original purchaser. Atoz ensures proper handling of returns and refunds. This aligns with customer preferences for clarity and satisfaction.

What about shipping costs?

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable unless the return is due to a defective or damaged item. Atoz recommends using a trackable shipping service or purchasing shipping insurance for items over ₱5000.

About Atoz

Atoz is an online retail platform catering to diverse needs. It offers a vast range of products, including electronics, gadgets, fashion items, and home essentials. With the goal of being a top shopping destination for Filipinos, it boasts a user-friendly interface. Customers can effortlessly navigate through different categories to find what they need. Atoz prioritizes convenience, ensuring a seamless and enjoyable shopping experience for all users.

One of the key features of Atoz is its extensive product selection. Customers can choose from a wide range of brands and products, ensuring that they can find something suitable for their preferences and budget. Whether it's the latest smartphones, trendy fashion items, or home appliances, Atoz strives to offer something for everyone.

In addition to its diverse product range, Atoz prioritises customer satisfaction and convenience. The platform offers reliable delivery services nationwide, ensuring that customers can receive their orders promptly and securely. Moreover, Atoz provides multiple payment options, including cash on delivery, credit/debit card payments, and online banking, making it convenient for customers to complete their purchases.

Furthermore, Atoz regularly offers promotions, discounts, and special deals to provide added value to its customers. These promotions may include seasonal sales, bundle offers, and exclusive discounts for registered members. By taking advantage of these offers, customers can enjoy savings on their purchases and access to premium products at competitive prices.

The platform seeks to revolutionise online shopping in the Philippines by providing an extensive product range, convenient services, and appealing deals. Whether it's electronics, fashion items, or household essentials, Atoz endeavors to be the preferred destination for customers. The platform aims to cater to diverse needs and preferences, ensuring a satisfying shopping experience for all.

How to use Atoz coupons

Browse the Atoz website to find products you want to purchase.
Add the products with the desired offer to your shopping cart.
Proceed to checkout when ready to complete your purchase.
Apply the promo code during the checkout process.
Review your order to ensure the discount is applied correctly.
Complete the checkout process by providing your shipping and payment details.

Why Choose Atoz?

Comprehensive Product Range

Atoz offers a diverse range of products, catering to all customer needs from A to Z. Whether it's electronics, fashion, home essentials, or more, Atoz strives to be your one-stop shop.

30-Day Return Policy

Atoz prioritises customer satisfaction by offering a hassle-free 30-day return policy. Customers can enjoy peace of mind knowing they can return products within this period for a full refund, ensuring their security and confidence in their purchases.

Top-Quality Assurance

Each product featured on Atoz is meticulously curated to ensure it meets the highest quality standards. Customers can trust that every purchase they make is a worthwhile investment that delivers exceptional value for their money.

Hints & Tips

Atoz offers complimentary shipping for orders exceeding ₱1,800. This promotion ensures that customers can enjoy free delivery on qualifying purchases.

Gift cards from Atoz offer the perfect way to give the gift of choice. Treat your loved ones to a world of options.

Enjoy hassle-free returns at Atoz, ensuring your shopping experience is stress-free. Shop with confidence, knowing you can quickly return items if needed.