CSC to conduct anti-red tape survey in gov’t offices
CEBU, Philippines - “Shape up or you will be shamedâ€.
Civil Service Commission Chairman Francisco Duque released this statement as they are to conduct another round of survey on the satisfaction rating of all government offices nationwide under their Anti-Red Tape Act (ARTA) Report Card Survey (RCS) program.
“We will publish those offices that have excellent ratings, and we will give them rewards and recognition. Those who will have a failing mark will also be published,†said Duque in a press conference yesterday.
CSC-7 regional director Karin Litz Zerna said that for this year, they will conduct surveys on all government agencies located in Region VII.
Duque explained that this is not a perception survey. Rather, the survey is done with clients who have availed of frontline services of the offices being inspected.
The 2013 ARTA-RCS showed that 62 service offices under 28 national government agencies and government-owned and controlled corporations in Region VII were subjected to such survey, with 85 percent passing the survey.
In a separate statement, CSC said that the evaluation of frontline services of government offices is done through the RCS, which is a component of Republic Act No. 9485, also known as the Anti-Red Tape Act of 2007.
ARTA-RCS started in 2010. Its aim is to obtain evidence-based feedback on existence and effectiveness as well as compliance with the agency’s Citizen Charter. (FREEMAN)
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