BPO giant records hike in volunteer engagement

CEBU, Philippines — French outsourcing giant Teleperformance (TP) has concluded its annual support on the Brigada Eskwela 2024, a yearly initiative of the Department of Education (DepEd) that mobilizes various sectors of society to help with and volunteer to prepare public school facilities.

In Cebu, a team of volunteers supported the Brigada Eskwela at Iba Elementary School.

Overall, Teleperformance has recorded a 26 percent increase in volunteer engagement this year with 242 volunteers from its various locations across the Philippines demonstrating selfless dedication through the spirit of volunteerism.

“We are proud to see a continued increase in volunteer hours each year. We’ve recorded 1,500 volunteer hours for this year’s Brigada Eskwela for on-location activities alone. That does not include all the time spent on the preparations and coordination for the actual school activities,” said TP’s Chief People Officer and Citizen of the World (COTW) Chairperson Jeffrey Johnson.

Aptly dubbed TP Dream Builder, the event brought together TP volunteers from nine locations who helped to clean school grounds, repaint classroom walls, and repair furniture.

“Seeing how our employees have generously shared the gift of time and how truly passionate they are to support our philanthropic efforts makes us proud,” Johnson added.

This year, TP’s select adopted schools include Camaman-an Elementary School in Cagayan de Oro, Bunawan Aplaya Elementary School in Davao, Jose Divinagracia Sr. Elementary School in General Santos City, Sum-Ag Elementary School in Bacolod, Gibraltar Elementary School in Baguio, Sto. Domingo Integrated School in Pampanga, Molino Elementary School in Cavite, and Bambang Elementary School in Pasig.

Teleperformance in the Philippines is part of the Teleperformance Group. It began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option.

The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.

In 2018, Teleperformance in the Philippines was certified Great Place to Work® and became the first organization to receive the recognition.

The company also holds the distinction of being the largest employer and the first Business Process Outsourcing (BPO) company in the country to receive certification consistently up to the present from the Great Place to Work® Institute.

In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service.  — (FREEMAN)