Quality management seminar aims to increase productivity

CEBU, Philippines - A seminar on quality management system (QMS) will be organized this month, hoping to orient businesses to significantly increase their customer satisfaction and productivity, reduce cost and improve their quality of business processes.

It will be organized by the training and consulting company, AGF Consulting Group through its public training arm MasterClass.

The seminar dubbed as “How to Effectively Achieve ISO 9001:2008 Certification and Excel in Quality Efficiency, Customer Satisfaction and Business Profitability” will be held on January 30 from 8 AM to 5 PM at Quest Hotel and Convention Center in Cebu City.

A QMS based on the international standard ISO 9001:2008 is recognized worldwide as an effective methodology for quality continual improvement, performance improvements, increasing customer satisfaction, maintaining regulatory compliance and as a cost-saving vehicle.

AGF Consulting Group – Philippines chief executive officer Jong Fernandez said that QMS can actually help companies to trace back the 75 percent of losses in the business caused by the lack or absence of quality control measures.

He added that while 40 percent of complaints and defects are due to absence of quality system, over 60 percent of operation’s health and safety accidents could be attributed to poor safety procedures.

“The cost of doing business has dramatically skyrocketed. What we have to do is improve systems to identify redundancies, and come up with innovative ideas to improve efficiency. The emphasis on improving quality has become a key priority,” he stated.

The one-day activity shall discuss about the key principles of quality management, development of quality programs, productivity innovations using quality platforms, effective improvement of back office functions, identification of redundancies through effective process improvements, and quality management system for business success.

It will further tackle about the eight principles of quality management that include quality planning and innovation, quality system leadership, involvement of people in quality programs, quality process approach, system approach to management, continual improvement in quality programs, factual approach to decision making, mutually-beneficial supplier relationships, and ISO certification process.

It will also orient participants about the requirements, benefits and approaches of implementing the ISO 9001:2008.

Fernandez then encouraged quality management representatives, quality supervisors and managers, operations supervisors and managers, team leaders, productivity supervisors and those personnel in charge of quality programs to attend the seminar.