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US communications and technology giant Verizon Communications Inc. has partnered with inContact, the leading provider of cloud contact center solutions, to offer an advanced suite of cloud-based virtual contact center services.
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Leading contact center software provider inContact has increased the agent efficiency rating of top global business process outsourcing (BPO) firm Sitel after implementing its customized training and communications solutions, Sitel said in a report.
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PAUL JARMAN

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abtest

Verizon partners with inContact

January 23, 2012 - 12:00am

US communications and technology giant Verizon Communications Inc. has partnered with inContact, the leading provider of cloud contact center solutions, to offer an advanced suite of cloud-based virtual contact center...

Business

inContact boosts Sitel's agent rating

November 14, 2010 - 12:00am

Leading contact center software provider inContact has increased the agent efficiency rating of top global business process outsourcing (BPO) firm Sitel after implementing its customized training and communications...

Business

Call center solutions provider expands RP unit

October 2, 2010 - 12:00am

inContact, the market leader in on-demand call center software and agent optimization tools, announced yesterday that it is expanding its operations in the Philippines.

Business