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The incidence of absenteeism in business process outsourcing (BPO) employees is higher in the Philippines and in Asia Pacific than the rest of the world due to odd work shifts, a global study showed.
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                    [Title] => Survey shows drivers of Asian contact centers
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The growth of value of existing clients, the improvement of efficiency and the acquisition of new clients are key commercial drivers of Asian-based contact centers.
                    [DatePublished] => 2009-12-21 00:00:00
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NAGI KASINADHUNI

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abtest

Phl call center agents lead in absenteeism

December 3, 2011 - 12:00am

The incidence of absenteeism in business process outsourcing (BPO) employees is higher in the Philippines and in Asia Pacific than the rest of the world due to odd work shifts, a global study showed.

Business

Survey shows drivers of Asian contact centers

December 21, 2009 - 12:00am

The growth of value of existing clients, the improvement of efficiency and the acquisition of new clients are key commercial drivers of Asian-based contact centers.

Technology