^
+ Follow LAURA BASSETT Tag
Array
(
    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 1291116
                    [Title] => Importance of contact centers growing
                    [Summary] => 

To many companies, a call center is merely a customer service necessity.

[DatePublished] => 2014-02-17 00:00:00 [ColumnID] => 0 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Business As Usual [SectionUrl] => business-as-usual [URL] => ) [1] => Array ( [ArticleID] => 1273311 [Title] => Contact center agents are company’s most important brand ambassadors [Summary] =>

The importance of the contact center’s function as brand ambassador has been overlooked by management for years. But this is about to change as more and more companies are realizing that the battle to win – and maintain the customers is fought by contact center agents every day.

[DatePublished] => 2013-12-30 00:00:00 [ColumnID] => 0 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Business As Usual [SectionUrl] => business-as-usual [URL] => ) ) )
LAURA BASSETT
Array
(
    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 1291116
                    [Title] => Importance of contact centers growing
                    [Summary] => 

To many companies, a call center is merely a customer service necessity.

[DatePublished] => 2014-02-17 00:00:00 [ColumnID] => 0 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Business As Usual [SectionUrl] => business-as-usual [URL] => ) [1] => Array ( [ArticleID] => 1273311 [Title] => Contact center agents are company’s most important brand ambassadors [Summary] =>

The importance of the contact center’s function as brand ambassador has been overlooked by management for years. But this is about to change as more and more companies are realizing that the battle to win – and maintain the customers is fought by contact center agents every day.

[DatePublished] => 2013-12-30 00:00:00 [ColumnID] => 0 [Focus] => 0 [AuthorID] => [AuthorName] => [SectionName] => Business As Usual [SectionUrl] => business-as-usual [URL] => ) ) )
abtest
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