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Money is in the details. In the world of business process outsourcing (BPO), a new opportunity is rising to make even more revenues by going beyond offering traditional voice and e-mail-based customer support services.


It’s called KPO (knowledge process outsourcing), a higher level of BPO where every bit of detail based on data gathered is expertly converted into information or knowledge for companies engaged in pharmaceuticals, aerospace, engineering, biotechnology, finance and other industries.


                    [DatePublished] => 2006-08-21 00:00:00
                    [ColumnID] => 133272
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                    [AuthorID] => 1121789
                    [AuthorName] => Alma Buelva
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KULKARNI

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                    [Title] => The road to KPO
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Money is in the details. In the world of business process outsourcing (BPO), a new opportunity is rising to make even more revenues by going beyond offering traditional voice and e-mail-based customer support services.


It’s called KPO (knowledge process outsourcing), a higher level of BPO where every bit of detail based on data gathered is expertly converted into information or knowledge for companies engaged in pharmaceuticals, aerospace, engineering, biotechnology, finance and other industries.


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The road to KPO

By Alma Buelva | August 21, 2006 - 12:00am

Money is in the details. In the world of business process outsourcing (BPO), a new opportunity is rising to make even more revenues by going beyond offering traditional voice and e-mail-based customer support...

Technology