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                    [Summary] => When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation of knowledge professionals who will fuel the growth of the country’s booming contact center industry.


As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


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                    [AuthorName] => Carla Paras-Sison
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                    [Title] => Teaching knowledge workers what they should know
                    [Summary] => When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation of knowledge professionals who will fuel the growth of the country’s booming contact center industry.


As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


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JARLEGO

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As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


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As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


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Teaching knowledge workers what they should know

By Carla Paras-Sison | June 30, 2002 - 12:00am

When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation...

Technology

Teaching knowledge workers what they should know

By Carla Paras-Sison | June 28, 2002 - 12:00am

When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation...

Technology