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HOLGER REISINGER

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abtest

Jabra provides fully integrated call-control with Cisco Jabber

February 24, 2014 - 12:00am

As an industry first, Jabra will have “built-in” call-control with Cisco Jabber 9.6 for Windows and virtual environments — the latest step in the continued integration of Jabra audio devices with...

Technology

Importance of contact centers growing

February 17, 2014 - 12:00am

To many companies, a call center is merely a customer service necessity.

Business As Usual

Contact center agents are company’s most important brand ambassadors

December 30, 2013 - 12:00am

The importance of the contact center’s function as brand ambassador has been overlooked by management for years. But this is about to change as more and more companies are realizing that the battle to win –...

Business As Usual