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abtest

BSP to issue circular on banks’ IT system

November 9, 2012 - 12:00am

The Bangko Sentral ng Pilipinas (BSP) is set to issue circular that would create a comprehensive framework for the business continuity plan (BCP) of the banking industry.

Business

Contact centers evolve

December 12, 2011 - 12:00am

Traditional contact centers are set to be replaced by customer management centers as more organizations focus on expanding contact services beyond telephony and e-mail offerings.  

Technology

Phl call center agents lead in absenteeism

December 3, 2011 - 12:00am

The incidence of absenteeism in business process outsourcing (BPO) employees is higher in the Philippines and in Asia Pacific than the rest of the world due to odd work shifts, a global study showed.

Business

Stronger brand seen with Dimension Data rebranding from Datacraft

June 20, 2011 - 12:00am

IT consulting and solutions provider Datacraft has finally pursued its rebranding strategy to Dimension Data, encouraged by the increasing and changing requirements of vertical industries across Asia, particularly...

Technology

Survey shows drivers of Asian contact centers

December 21, 2009 - 12:00am

The growth of value of existing clients, the improvement of efficiency and the acquisition of new clients are key commercial drivers of Asian-based contact centers.

Technology