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                    [ArticleID] => 403447
                    [Title] => CRM practices only partially established in contact centers
                    [Summary] => In the global contact center industry, estimated to be worth some $130 billion per annum, organizations are not optimizing ...
                    [DatePublished] => 2008-09-29 00:00:00
                    [ColumnID] => 133272
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DATACRAFT ASIA
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                    [ArticleID] => 403447
                    [Title] => CRM practices only partially established in contact centers
                    [Summary] => In the global contact center industry, estimated to be worth some $130 billion per annum, organizations are not optimizing ...
                    [DatePublished] => 2008-09-29 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 
                    [AuthorName] => 
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)
abtest
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