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Array ( [results] => Array ( [0] => Array ( [ArticleID] => 218502 [Title] => From exporter of labor to exporter of service [Summary] => After an absolutely beautiful, never to be forgotten inaugural ceremony of the splendid Costa Mediterranea, the newest cruise vessel of the Costa Crociere fleet, I rushed to the Naples airport only to discover that my connecting flight to Frankfurt, through Rome, was canceled. What followed was an enlightening lesson on service. As an Asian, I have been used to high levels of service so I was shocked to discover the stark absence of it. [DatePublished] => 2003-08-25 00:00:00 [ColumnID] => 135137 [Focus] => 0 [AuthorID] => 1637354 [AuthorName] => OUTSIDE THE BOX By Doris Magsaysay Ho [SectionName] => Lifestyle Business [SectionUrl] => business-life [URL] => ) ) )
COSTA MEDITERRANEA
Array ( [results] => Array ( [0] => Array ( [ArticleID] => 218502 [Title] => From exporter of labor to exporter of service [Summary] => After an absolutely beautiful, never to be forgotten inaugural ceremony of the splendid Costa Mediterranea, the newest cruise vessel of the Costa Crociere fleet, I rushed to the Naples airport only to discover that my connecting flight to Frankfurt, through Rome, was canceled. What followed was an enlightening lesson on service. As an Asian, I have been used to high levels of service so I was shocked to discover the stark absence of it. [DatePublished] => 2003-08-25 00:00:00 [ColumnID] => 135137 [Focus] => 0 [AuthorID] => 1637354 [AuthorName] => OUTSIDE THE BOX By Doris Magsaysay Ho [SectionName] => Lifestyle Business [SectionUrl] => business-life [URL] => ) ) )
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By OUTSIDE THE BOX By Doris Magsaysay Ho | August 25, 2003 - 12:00am
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