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                    [Title] => Technology changes insurance services
                    [Summary] => Advances in technology are creating a new generation of super-insurers that provide customer service levels never dreamed of a decade ago, according to the chief executive officer of John Hancock Life Insurance.


"Computer technology has permeated life insurance so extensively that it is now possible for a company to know the exact status of every policy and customer relationship in seconds," said Mike Plaxton, president and CEO of John Hancock Life Insurance Corp. 


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CALL CENTER SYSTEM

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                    [Title] => Technology changes insurance services
                    [Summary] => Advances in technology are creating a new generation of super-insurers that provide customer service levels never dreamed of a decade ago, according to the chief executive officer of John Hancock Life Insurance.


"Computer technology has permeated life insurance so extensively that it is now possible for a company to know the exact status of every policy and customer relationship in seconds," said Mike Plaxton, president and CEO of John Hancock Life Insurance Corp. 


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abtest

Technology changes insurance services

July 11, 2003 - 12:00am

Advances in technology are creating a new generation of super-insurers that provide customer service levels never dreamed of a decade ago, according to the chief executive officer of John Hancock Life Insurance. "Computer...

Technology