Array
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    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 794251
                    [Title] => Call center academy posts 30% increase in enrollees
                    [Summary] => 
As more and more business process outsourcing companies eye Cebu as a prospect to be an ideal hub for their operations, employment opportunities are also seen to boost up in the province.
                    [DatePublished] => 2012-04-05 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [1] => Array
                (
                    [ArticleID] => 774277
                    [Title] => Free call center training launched
                    [Summary] => 
A Memorandum of Agreement was signed yesterday between private and public organizations in order to provide more opportunities for less fortunate to find jobs in the booming call center industry.
                    [DatePublished] => 2012-02-05 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1108990
                    [AuthorName] => AJ de la Torre
                    [SectionName] => Cebu News
                    [SectionUrl] => cebu-news
                    [URL] => 
                )

            [2] => Array
                (
                    [ArticleID] => 16089
                    [Title] => Poor English skills hamper call center manpower needs
                    [Summary] => 
            
                    [DatePublished] => 2007-09-24 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1097553
                    [AuthorName] =>  Rhia de Pablo
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [3] => Array
                (
                    [ArticleID] => 356982
                    [Title] => Makati opens call center training school
                    [Summary] => Makati City’s premiere academic institution has opened a call center training school, the first in the country to be run by a local government unit (LGU).


Mayor Jejomar Binay has announced that the University of Makati (Umak) now has a Call Center Academy (CCA), which can provide hands-on training for qualified city residents in a simulated call center setting with a system that can handle and route as many as 100 calls.


According to the mayor, scholarships would be offered by the city government to 100 residents that pass the screening.


                    [DatePublished] => 2006-09-08 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Metro
                    [SectionUrl] => metro
                    [URL] => 
                )

            [4] => Array
                (
                    [ArticleID] => 338896
                    [Title] => English = jobs
                    [Summary] => It is not unusual for me to receive resumes every now and then. Sadly and in most cases, more than half of these resumes end up in my recycle bin. What's most revealing is that - they reflect the sorry state of our educational system in the country. 


It seems that many of our graduates have been taught in school to follow some templates and I bet a lot of human resource officers have come a zillion times letters of applications like this: "I read from a reliable source that your prestigious company needs ... I would like to apply for any vacant position."        


                    [DatePublished] => 2006-05-27 00:00:00
                    [ColumnID] => 136085
                    [Focus] => 0
                    [AuthorID] => 1777761
                    [AuthorName] => TRADE FORUM By Chris Malazarte
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [5] => Array
                (
                    [ArticleID] => 338161
                    [Title] => ‘75% of RP grads have sub-standard English skills’
                    [Summary] => The European Chamber of Commerce warned recently that 75 percent of the Philippines’ annual 400,000 college graduates have "sub-standard English skills."


With an exodus of teachers, especially in English and math, to better paying jobs overseas, the country’s education system is fast deteriorating.


Sen. Edgardo Angara recently described the deterioration of the country’s school system as a "ticking bomb."


                    [DatePublished] => 2006-05-23 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Headlines
                    [SectionUrl] => headlines
                    [URL] => 
                )

            [6] => Array
                (
                    [ArticleID] => 300176
                    [Title] => eTelecare opens call center training facility
                    [Summary] => Call center firm eTelecare Global Solutions in Cebu will be opening a Call Center Academy in its facility at the Cebu Asia Town I.T. Park in the next few weeks to sustain the company's strong demand for more call center agents, or eReps.


Benedict Hernandez, the company's vice president and general manager, said the eTelecare Academy Center will serve as the company's honing ground primary for applicants who have not passed in the first or second tries in their interviews.


                    [DatePublished] => 2005-10-05 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1298072
                    [AuthorName] => Ehda Dagooc
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [7] => Array
                (
                    [ArticleID] => 166521
                    [Title] => Teaching knowledge workers what they should know
                    [Summary] => When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation of knowledge professionals who will fuel the growth of the country’s booming contact center industry.


As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


                    [DatePublished] => 2002-06-30 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1212707
                    [AuthorName] => Carla Paras-Sison
                    [SectionName] => Technology
                    [SectionUrl] => technology
                    [URL] => 
                )

            [8] => Array
                (
                    [ArticleID] => 166303
                    [Title] => Teaching knowledge workers what they should know
                    [Summary] => When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation of knowledge professionals who will fuel the growth of the country’s booming contact center industry.


As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


                    [DatePublished] => 2002-06-28 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1212707
                    [AuthorName] => Carla Paras-Sison
                    [SectionName] => Technology
                    [SectionUrl] => technology
                    [URL] => 
                )

            [9] => Array
                (
                    [ArticleID] => 147036
                    [Title] => Answering the call
                    [Summary] => Founder and former president and chief executive officer of Smart Communications Inc. Orlando Vea has a new passion. He and his friends have initially invested P50 million in Customer Relationship Management Specialists, Inc., the corporate owner of Call Center Academy.


                    [DatePublished] => 2002-01-14 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1212707
                    [AuthorName] => Carla Paras-Sison
                    [SectionName] => Business As Usual
                    [SectionUrl] => business-as-usual
                    [URL] => 
                )

        )

)

CALL CENTER ACADEMY

Array
(
    [results] => Array
        (
            [0] => Array
                (
                    [ArticleID] => 794251
                    [Title] => Call center academy posts 30% increase in enrollees
                    [Summary] => 
As more and more business process outsourcing companies eye Cebu as a prospect to be an ideal hub for their operations, employment opportunities are also seen to boost up in the province.
                    [DatePublished] => 2012-04-05 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [1] => Array
                (
                    [ArticleID] => 774277
                    [Title] => Free call center training launched
                    [Summary] => 
A Memorandum of Agreement was signed yesterday between private and public organizations in order to provide more opportunities for less fortunate to find jobs in the booming call center industry.
                    [DatePublished] => 2012-02-05 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1108990
                    [AuthorName] => AJ de la Torre
                    [SectionName] => Cebu News
                    [SectionUrl] => cebu-news
                    [URL] => 
                )

            [2] => Array
                (
                    [ArticleID] => 16089
                    [Title] => Poor English skills hamper call center manpower needs
                    [Summary] => 
            
                    [DatePublished] => 2007-09-24 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1097553
                    [AuthorName] =>  Rhia de Pablo
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [3] => Array
                (
                    [ArticleID] => 356982
                    [Title] => Makati opens call center training school
                    [Summary] => Makati City’s premiere academic institution has opened a call center training school, the first in the country to be run by a local government unit (LGU).


Mayor Jejomar Binay has announced that the University of Makati (Umak) now has a Call Center Academy (CCA), which can provide hands-on training for qualified city residents in a simulated call center setting with a system that can handle and route as many as 100 calls.


According to the mayor, scholarships would be offered by the city government to 100 residents that pass the screening.


                    [DatePublished] => 2006-09-08 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Metro
                    [SectionUrl] => metro
                    [URL] => 
                )

            [4] => Array
                (
                    [ArticleID] => 338896
                    [Title] => English = jobs
                    [Summary] => It is not unusual for me to receive resumes every now and then. Sadly and in most cases, more than half of these resumes end up in my recycle bin. What's most revealing is that - they reflect the sorry state of our educational system in the country. 


It seems that many of our graduates have been taught in school to follow some templates and I bet a lot of human resource officers have come a zillion times letters of applications like this: "I read from a reliable source that your prestigious company needs ... I would like to apply for any vacant position."        


                    [DatePublished] => 2006-05-27 00:00:00
                    [ColumnID] => 136085
                    [Focus] => 0
                    [AuthorID] => 1777761
                    [AuthorName] => TRADE FORUM By Chris Malazarte
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [5] => Array
                (
                    [ArticleID] => 338161
                    [Title] => ‘75% of RP grads have sub-standard English skills’
                    [Summary] => The European Chamber of Commerce warned recently that 75 percent of the Philippines’ annual 400,000 college graduates have "sub-standard English skills."


With an exodus of teachers, especially in English and math, to better paying jobs overseas, the country’s education system is fast deteriorating.


Sen. Edgardo Angara recently described the deterioration of the country’s school system as a "ticking bomb."


                    [DatePublished] => 2006-05-23 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 
                    [AuthorName] => 
                    [SectionName] => Headlines
                    [SectionUrl] => headlines
                    [URL] => 
                )

            [6] => Array
                (
                    [ArticleID] => 300176
                    [Title] => eTelecare opens call center training facility
                    [Summary] => Call center firm eTelecare Global Solutions in Cebu will be opening a Call Center Academy in its facility at the Cebu Asia Town I.T. Park in the next few weeks to sustain the company's strong demand for more call center agents, or eReps.


Benedict Hernandez, the company's vice president and general manager, said the eTelecare Academy Center will serve as the company's honing ground primary for applicants who have not passed in the first or second tries in their interviews.


                    [DatePublished] => 2005-10-05 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1298072
                    [AuthorName] => Ehda Dagooc
                    [SectionName] => Freeman Cebu Business
                    [SectionUrl] => cebu-business
                    [URL] => 
                )

            [7] => Array
                (
                    [ArticleID] => 166521
                    [Title] => Teaching knowledge workers what they should know
                    [Summary] => When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation of knowledge professionals who will fuel the growth of the country’s booming contact center industry.


As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


                    [DatePublished] => 2002-06-30 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1212707
                    [AuthorName] => Carla Paras-Sison
                    [SectionName] => Technology
                    [SectionUrl] => technology
                    [URL] => 
                )

            [8] => Array
                (
                    [ArticleID] => 166303
                    [Title] => Teaching knowledge workers what they should know
                    [Summary] => When Yohlie Jarlego decided to leave call center operations last year, it was because she found a much better use for her 15 solid years in customer relationship management (CRM). She decided to teach the next generation of knowledge professionals who will fuel the growth of the country’s booming contact center industry.


As chief operating officer of Call Center Academy, the first CRM-focused training center in the Philippines, Jarlego wants to share her expertise with aspiring customer service professionals so that the country can compete globally.


                    [DatePublished] => 2002-06-28 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1212707
                    [AuthorName] => Carla Paras-Sison
                    [SectionName] => Technology
                    [SectionUrl] => technology
                    [URL] => 
                )

            [9] => Array
                (
                    [ArticleID] => 147036
                    [Title] => Answering the call
                    [Summary] => Founder and former president and chief executive officer of Smart Communications Inc. Orlando Vea has a new passion. He and his friends have initially invested P50 million in Customer Relationship Management Specialists, Inc., the corporate owner of Call Center Academy.


                    [DatePublished] => 2002-01-14 00:00:00
                    [ColumnID] => 133272
                    [Focus] => 0
                    [AuthorID] => 1212707
                    [AuthorName] => Carla Paras-Sison
                    [SectionName] => Business As Usual
                    [SectionUrl] => business-as-usual
                    [URL] => 
                )

        )

)

abtest