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On Jan. 27-28, 2015, the Contact Center Association of the Philippines (CCAP) will host its 10th International Contact Center Conference & Expo (ICCCE) at the SMX Convention Center in Pasay City, Metro Manila, Philippines.

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Benedict Hernandez

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abtest

80,000 more call center jobs this year

By Ehda M. Dagooc | July 25, 2019 - 12:00am

The contact center industry expects to employ 80,000 more this year amid the sluggish movement of the outsourcing industry worldwide.

Freeman Cebu Business

Biggest contact center expo set

January 27, 2015 - 12:00am

On Jan. 27-28, 2015, the Contact Center Association of the Philippines (CCAP) will host its 10th International Contact Center Conference & Expo (ICCCE) at the SMX Convention Center in Pasay City, Metro Manila,...

Business

CCAP expects continued revenue growth

By Louella Desiderio | January 30, 2014 - 12:00am

The Contact Center Association of the Philippines (CCAP) expects its revenues to continue to grow this year amid increasing demand for services in markets like the United Kingdom (UK) and Australia.

Business

Chamber to assess quake’s damage

By Ehda Dagooc | October 16, 2013 - 12:00am

Although most businesses in Cebu have their own calamity preparedness programs, the Cebu Chamber of Commerce and Industry (CCCI) is still conducting a thorough assessment especially on member-companies to make sure...

Freeman Cebu Business

DOST vows to help companies prepare against erratic weather

By Ehda Dagooc | September 11, 2013 - 12:00am

The Department of Science and Technology (DOST) vowed to provide full support to industries affected by the unpredictable weather disturbances brought about by climate change, specifically the Business Process Management...

Freeman Cebu Business

BPO players told, tame attrition rates to stay in the game

By John M. Destacamento | September 2, 2013 - 12:00am

Contact center players are told to leverage in better managing their attrition rates and shrinkages to stay competitive in an industry that is drawing so many participants.

Freeman Cebu Business

DOST to launch online English training module

By Ehda Dagooc | August 29, 2013 - 12:00am

Recognizing the ability of the Business Process Management (BPM) and Information Technology in generating more jobs for Filipinos, the Department of Science and Technology (DOST) announced to roll out a free online...

Freeman Cebu Business

BPO industry to leverage from ASEAN integration

By Ehda Dagooc | August 23, 2013 - 12:00am

The Business Process Outsourcing (BPO) industry players in the Philippines are confident of their lead in the region’s offshoring sector, particularly in the 2015 ASEAN integration.

Freeman Cebu Business

CCAP pushing for partnership with gov’t

By Louella Desiderio | August 21, 2013 - 12:00am

The Contact Center Association of the Philippines (CCAP) is pushing for partnership with the government to boost the contact center industry.

Business

BPO business lucrative but tough, risky venture

By Ehda Dagooc | August 16, 2013 - 12:00am

While the outsourcing/offshoring business is considered as one of the fastest growing industries in the Philippines, local investors are warned to be careful on investing in this highly lucrative but edgy business...

Freeman Cebu Business