Virtual Pag-IBIG launched to provide online service 24/7

MANILA, Philippines — Officials of Pag-IBIG Fund launched on December 12 the Virtual Pag-IBIG, an online portal of the agency’s services making its services available to members anytime, anywhere.

“The Virtual Pag-IBIG has been a long-term project of the Fund. Before launching, we made sure that support systems have been prepared and that the security of our database has been put in place. We are happy that our long-term plans to provide our members with a more efficient and accessible service have aligned with President Rodrigo Roa Duterte’s call to make government service responsive to the needs of the public by harnessing technology. We were able to respond to the President’s directive immediately, because efficient and quality public service is at the heart of Pag-IBIG Fund,” said Secretary Eduardo del Rosario, who heads both the Department of Human Settlements and Urban Development (DHSUD), and the 11-member Pag-IBIG Fund Board of Trustees.

Del Rosario and Pag-IBIG Fund Chief Executive Officer Acmad Rizaldy Moti led the launch of the Virtual Pag-IBIG in an event held at the Philippine International Convention Center in Pasay City. The Virtual Pag-IBIG can be accessed through the agency’s website and has been in beta version since October.

“Pag-IBIG Fund is celebrating its 39th anniversary this month with the theme ‘Serving the Nation with Excellence and Innovation.’  And what better way to mark our 39th year than with the unveiling of one of the most innovative services in our history, the Virtual Pag-IBIG.  With this new service, it’s like having your own personal Pag-IBIG Fund branch at your fingertips. With just a smartphone and an internet connection, our members can now do their transactions with Pag-IBIG Fund online, anytime, wherever they are,” Moti said.

Virtual Pag-IBIG Services

By logging into the Virtual Pag-IBIG, Moti said that one can immediately enjoy the agency’s services such as securing a Pag-IBIG Fund Membership ID (MID) number, taking the initial step to enroll for an MP2 Savings account, and monitoring their loan application status.

Members can also access even more services by creating their own Virtual Pag-IBIG accounts. With an account, members can have access to their savings records, view their loan balances and get the latest news and updates about Pag-IBIG Fund.  Members can also monitor and view the last ten transactions made with their Pag-IBIG Fund Loyalty Card Plus.

The Virtual Pag-IBIG also features an online payment facility that allows members to pay for their loans and remit their monthly savings through PayMaya or with their Visa, Mastercard, or JCB credit cards.  It also has a real-time chat facility that allows members to talk to aPag-IBIG Fund service personnel to address any concern.

Virtual Pag-IBIG access

Pag-IBIG Fund members can create an account in three ways. Pag-IBIG Fund Loyalty Card Plus holders can activate their account using their card number. Those who do not have a Loyalty Card Plus can also open an account online, which they can later activate by visiting any Pag-IBIG Fund Branch. The Pag-IBIG Fund International Operations has also set up an activation process specially designed for overseas Filipino workers (OFWs).

“We know that our members have been clamoring for this kind of service, so we’re glad that we can finally unveil the Virtual Pag-IBIG today. We have been working on this for quite some time. We first had to upgrade our systems, migrate records, rework our website, and do a lot of work in between.  A few years ago, we launched the LingkodPag-IBIG campaign to establish our standards for public service. And with the Virtual Pag-IBIG, we are taking our brand of public service to the next level. Virtual Pag-IBIG is Lingkod Pag-IBIG 24/7,” Moti said.