'Reklamo sa package' (Ang aksiyon)

NITONG Lunes, Enero 9, nailathala sa kolum na ito ang isang reklamo mula sa Sultan Kudarat hinggil sa pagkawala umano ng kanilang package mula sa kaanak sa London.

Ang kompanya ng cargo na pinagpadalhan, FAST CARGO LOGISTICS CORP., agad tumugon at ipinaabot sa BITAG ang kanilang mabilisang aksiyon.

 Enero 11, tumawag sa aming tanggapan ang customer service manager ng nabanggit na kompanya upang makipag-ugnayan at ipaabot ang kanilang kasagutan.

 Layunin namin ay patas na imbestigahan sa bawat reklamong inilalapit sa amin. Kaya’t sa pahinang ito, narito ang tugon ng FAST CARGO LOGISTICS CORP.

 Thank you for bringing this matter to our attention, we value customer feedback because the customer is the reason for our existence. 

In response to your article dated January 9, 2012 entitled “Nawawalang package” wherein the name of our company “Fast Cargo Logistics,” was mentioned in the complaint letter of Ms. Jonalyn Parreno, we would like to give our side in order to clarify this matter.

With reference to the cargo in question, we received this in Manila from an international forwarding company who utilized our services to deliver it to their consignee in Sultan Kudarat. There are 3 boxes in two batches. The first batch that we received was on December 5, 2011 which includes 2 balikbayan boxes that we delivered on the 14th of December as stated in the email. The second batch consisting of one balikbayan box, we received on the 12th of December and we were able to deliver on January 6, 2012 thereby completing the transaction. The package arrival information was received from Mr. Rio Parreno in a phone call today. 

Admittedly, there was a delay of 2 weeks. We unfortunately encountered delays with the shipping lines due to Storm Sendong that hit the country wherein all voyages were on hold. With this our lead times for delivery was greatly affected.

In behalf of Fast Cargo Logistics, we would like to extend our apologies to Ms. Jonalyn Parreno for the delay and the inconvenience that this has brought her family most of during the holidays, and again we extend our appreciation to you for bringing this to our attention.

Walang labis-walang kulang naming inilathala ang reklamo noon, walang labis-walang kulang din naming ilalathala ang kasagutan ngayon.

Nais magpasalamat ng BITAG sa kumpanyang nabanggit sa kolum na ito sa inyong mabilis na aksiyon at pakikipag-ugnayan sa aming tanggapan.

 Kinikilala ng BITAG ang mga respondent na umaamin sa kanilang pagkakamali at pagkukulang. Imbes na magdahilan ay agad na lamang sinosolusyunan ang problema.

 Sa larangan ng ser­bisyo publiko, kudos sa inyo! Sa listahan ng BITAG, ang kasong ito ay case closed.