Sincere service
Is our Filipino service rather slow or am I just always in a hurry?
I once talked to a South Korean national who visited the
Yet, no matter how I try to justify it, I still believe that good service is of primary importance to any establishment. I cannot justify to myself why a sales personnel in an (air-conditioned) department store or a teller at a bank has the right to be slow and grumpy. If they are having a bad day, they shouldn't bring a foul, lazy mood to the workplace and rub off all the negative energy to their customers.
I once went to a department store of a major mall here in
Lest I sound bratty by now, I'd like to commend the excellent service crew at certain Shell gasoline stations, where the crew's energy is so positive, you feel like getting a full tank at every visit! With their upbeat "good afternoon" and active hand gestures, they know how to project genuine care for the customer. At the Jollibee located along
It's a customer service maxim that "the customer is always right". Customer service can make or break an establishment. In our lovely city and in a time where we are aggressively developing our tourism sector, shouldn't world-class service be a major part of the criteria? In our age of modernization and globalization, must we stick to our snail-paced kind of service? Or shouldn't we up the ante and quicken the pace to respect other people's time? That should go not only for foreign tourists but consistently for locals as well.
If an establishment has a rude customer, then that's only one customer lost. But if the establishment has a rude sales person, then many customers are lost. Business establishments and their personnel should recognize that they should strive to please the customer, who is the source of their fortune.
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity." - Douglas Adams
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