DFA suspends online passport delivery services
MANILA, Philippines — The Department of Foreign Affairs has suspended the services of courier service provider Quick Reliable Service, Inc. (QRS) following multiple complaints from passport applicants.
Several passport applicants who booked courier services online reported unsatisfactory performance of the courier service provider.
"The DFA apologizes for the shortcomings of QRS and requests the public’s understanding as it puts together alternative delivery options in the context of the COVID-19 pandemic," the DFA said in a statement released Sunday.
The agency said it "has instructed APO Production Unit, Inc., its end-to-end-passport process provider, to immediately cease using the passport delivery services of QRS."
Starting 6 a.m. Monday, online passport applicants may inquire on the status of their parcel through email via [email protected] or hotline +63 2 82343488, (press 1 for QRS concerns).
Meanwhile, onsite passport applicants who wish to avail of courier services on the day of filing their applications will not be affected by the termination of the services of QRS.
Logistics giant LBC will continue to provide its services to onsite passport applicants. — Patricia Lourdes Viray
The Department of Foreign Affairs' Office of Consular Affairs says it will not open passport appointment slots on June 16, 2018 "to give way to server maintenance and upgrade."
"Opening of appointment slots will resume on Monday, 18 June 2018, at 12 noon and 9 pm," the DFA adds.
The DFA assures the public that it is working to resolve the issues on the booking of passport appointments and applicants' non-receipt of confirmation emails.
The agency says its Office of Consular of Affairs is eyeing to send out all application packets of those who have appointments this week within the day.
"The delay in the transmission of confirmation emails is likely caused by the overloading of servers, compounded by the late remittance of payments made through the over-the-counter payment mode," the DFA says.
#ConsularAdvisory: Got concerns on DFA-OCA’s Passport Appointment Booking and email confirmation? Check out this infographic, for more information. You may also read the advisory here????????https://t.co/B4sM8TuXC0 pic.twitter.com/xgYrt7l43u
— DFA Philippines (@DFAPHL) November 16, 2021
The Department of Foreign Affairs suspends the online passport delivery services following multiple complaints from passport applicants.
Several passport applicants who booked courier services online reported unsatisfactory performance of courier service provider Quick Reliable Service.
Starting 6 a.m. of August 9, online passport applicants may inquire on the status of their parcel through [email protected] or hotline +63 2 82343488, (press 1 for QRS concerns).
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