MANILA, Philippines — Telco giant PLDT Inc. and its wireless unit Smart Communications Inc. yesterday assured their customers of continued service amid renewed community restrictions in various areas nationwide.
PLDT and Smart said their stores would remain open to serve customers needing support for their phone or internet queries.
Mall-based and non-mall-based hubs in areas under general community quarantine and modified general community quarantine will cater to customers according to their regular operating hours, the companies said.
For stores in areas under enhanced community quarantine and modified ECQ, operating hours will be shortened by two to three hours before the localized curfew.
“Our priority is the safety of our customers and employees. Our network operations, customer support facilities and frontliners will continue to serve Filipinos affected by the lockdowns nationwide,” said PLDT and Smart president and CEO Alfredo Panlilio.
PLDT and Smart said they would also roll out pop-up stores near supermarkets and essential sections in malls in areas under ECQ to make it easier for customers to inquire or transact when they do their grocery.
Mobile stores will also be deployed to bring products closer to customers in towns or barangays so that they do not have to commute to nearby malls or physical stores.
However, PLDT and Smart customers are still highly encouraged to book virtual appointments for their online or in-store transactions.
Around 3.4 million PLDT and Smart customers have shifted to paperless billing as of July.