Makati sets up help desk for Osmak's patients

MANILA, Philippines - The Makati City government has set up a help desk at the city-run Ospital ng Makati (Osmak) to speed-up the delivery of medical services to the city’s residents.

“I have ordered the set up of a help desk at Osmak to facilitate the provision of speedy and efficient medical services to our constituents,” said acting city mayor Romulo “Kid” Peña.

Peña said the help desk will be manned by eight newly-hired nurses who will work round-the-clock in rotation shifts.

According to Peña, the Osmak help desk was set up after his office received a number of complaints about the slow processes in the hospital, such as procedures in doing triage as well as in getting patients’ information, which have contributed to congestion in areas like the Emergency Department and Outpatient Department.

“Through the help desk, we hope to achieve tangible improvement in the quality of services being provided by the hospital, particularly its outpatient, in-patient and emergency medical services,” Peña said.

As a tertiary hospital, Osmak provides outpatient, emergency and in-patient care in the fields of surgery, pediatrics, obstetrics, gynecology, internal medicine, eyes-ear-nose (ENT), ophthalmology, dermatology and orthopedics.

According to the Makati City government, Osmak caters to an average of more than 500 patients daily at its Outpatient Department. To date, it has over 270 in-patients confined at the hospital and 15 patients undergoing treatment in the emergency room.  

Osmak’s medical team is composed of 317 personnel (clinical services), 236 (administrative services), 539 (nursing services) and 155 (ancillary services).