MANILA, Philippines - The Department of Transportation and Communications (DOTC) is urging commuters to report abusive taxi drivers by calling its “Oplan Isnabero” action center hotline, 7890, or sending a text message to cell phone number 0918-8848484.
“We have noted a rise in complaints against taxi drivers ranging from refusal of passengers and illegal contracting,” DOTC Undersecretary Dante Velasco said.
He said the reported incidents occurred in different shopping malls and other commercial areas in Metro Manila.
“They are supposed to take in passengers whatever their destination as long as it is in Metro Manila and even anywhere in Luzon,” Velasco said.
The complaints should indicate at least the plate number of the erring taxi cab, and the time and place of the incident.
“We guarantee that these taxi operators and the concerned driver is made to answer,” Velasco said.