Bureau of Immigration reviews personnel performance amid complaints

MANILA, Philippines – The Bureau of Immigration (BI) is evaluating the performance of its personnel assigned at the Ninoy Aquino International Airport (NAIA) and other ports following numerous complaints from the public of poor service.

BI officer-in-charge Ronaldo Ledesma has ordered supervisors to immediately submit personnel evaluation and performance reports of all immigration officers assigned to the immigration arrival and departure counters as part of the bureau’s thrust to improve efficiency and service delivery.

Ledesma said he issued the order after receiving reports that many immigration officers were not in their designated counters even when there were long queues of passengers waiting for their turns to be processed.

“As immigration officers they are mandated by law to perform their duties with utmost zeal and dedication. They should be in their counters every time a plane lands at the airport,” Ledesma said in a statement.

Ledesma said he also ordered the bureau’s training director to design a new training module for immigration officers to enhance the service delivery in the country’s various ports. He said the modules will focus on professionalism, courtesy and discipline.