AirAsia bares innovations in customer care service

MANILA, Philippines - AirAsia, the country’s low-cost carrier with the youngest fleet, has announced significant changes in its customer call center with its new customer hotline number — 742ASIA or 742-2742.

“To provide optimum customer care service for our guests, AirAsia launched two new significant innovations. We have a new customer hotline that is easy to remember and we are also rolling out our cash payment partnership with 7-Eleven stores for our passengers who want to avail themselves of our online promo and other privileges but would like to pay in cash instead of using their credit cards,” AirAsia Inc. commercial head Freddy Herrera said. 

AirAsia’s payment partner service provides the convenience of using cash when paying for AirAsia promo fares and other online purchases at www.airasia.co.

“Filipinos will embrace this new concept of paying cash for airline tickets via our payment partner option because of its simplicity and convenience,” Herrera said.

The payment partner service covers all AirAsia flights from its hub at the Clark International Airport to Taipei, Singapore, Hong Kong and Kuala Lumpur, including domestic flights to Davao and Kalibo (Boracay).

“We are expanding our payment partner service to include other outlets in the coming weeks so that more and more people will benefit from AirAsia’s awesome low fares and extensive route network covering 80 destinations in 20 countries,” Herrera said.

More than 800 7-Eleven stores nationwide started accepting cash payments for AirAsia yesterday.

AirAsia’s new Philippine hotline number, +632 742-2742, is open daily, from Monday to Sunday, 8 a.m. to 9 p.m.