Speedy service at its best: Jollibee Drive-Thru

MANILA, Philippines - As a quick service restaurant that thrives on speed and efficiency, Jollibee understands the increasing demands of a fast-paced urban living.. People are now used to getting things at a higher speed and it’s just the same with their food. To every consumer, the word “fast food” is not a mere selling point; it is a promise of a speedy and efficient service. This is what Jollibee puts to heart in every Chickenjoy, Yumburger, and Jollibee Spaghetti that they serve every single day. And through its fast and reliable Drive-Thru service, Jollibee gives customers the same great-tasting langhap sarap treats that they can conveniently bring with them wherever they are headed. As of latest count, Jollibee has a total of 171 Drive-Thru stores – the widest network in the country – reaching as far as Laoag in the North to Zamboanga down South.

The trademark ‘Alagang Pinoy’ service that has made Jollibee   a well loved and favorite family restaurant is more pronounced as ever in every Jollibee Drive-Thru encounter – however brief it may be. This takes the form of simple gestures such as a big smile or a wave that has a way of instantly lifting up the customers’ mood, no matter how tired or weary they are.

Jollibee Bertaphil Drive-Thru

“These simple but sincere gestures are our way of making our Jollibee Drive-thru customers feel at home,” shares Edward Monzon, Jollibee’s Drive Thru channel manager. “It’s the feeling that can be likened to entering a house of a friend where you are warmly welcomed and treated like a valued guest.”

Jollibee’s “Alagang Pinoy” service mantra doesn’t just stop there. Regular customers are greeted on a first name   basis by the crew who also make the effort to remember their usual orders. In fact in some Jollibee Dirve-thru stores, like in Subic, travelers who pass by the Drive-thru are provided with leaflets of shopping destinations and traffic rules and regulations. Some stores also provide hand sanitizers to go with the food and some even include “Quotes for the Day” in a separate paper along with the receipt.

“Our service mantra is ingrained in every Jollibee Drive Thru experience. Iba yung treatment and hospitality, which makes us true as a proudly Filipino company,” Monzon says.            

Jollibee Drive-Thru in Katipunan Avenue