HARI scores double win for service excellence
Award-winning customer service. HARI S-AVP for After-Sales Service Operations (4th from left) Richard Gapasin received the prestigious Excellent Customer Service Achievement award for the passenger cars segment from HMC EVP & COO for International Operations Division Byung Kwon Rhim (rightmost) at the Global Customer Service Innovation Seminar held last month in Seoul, South Korea.
MANILA, Philippines — Becoming the most trusted lifetime partner of the Filipino goes beyond providing mobility solutions. It means listening to the pulse of the customer, laying out an impressive after-sales program and reaching out to the customer at every touchpoint.
This, Hyundai Asia Resources, Inc. (HARI) knows by heart. In yet another milestone achievement, HARI, the official distributor of Hyundai passenger and commercial vehicles in the country and 2016 Hyundai Motor Company Global Distributor of the Year, opens the second half of the year with a remarkable back-to-back recognition for service excellence.
Hyundai Motor Company (HMC) presented to HARI the prestigious Excellent Customer Service Achievement award for its passenger cars business in the recently concluded Global Customer Service Innovation Seminar held in Seoul, South Korea.
HARI bested 47 other represented countries, and was conferred with the award together with the official Hyundai distributors of Turkey, Puerto Rico and South Africa.
In a similar feat, HARI was likewise recognized with the Service Excellence Award for Best Service Cooperation, this time for its commercial vehicle business. This distinction is given to distributors who exemplify outstanding after-sales programs and have assisted the most number of customers. The company also received the recognition for having the best reach-out plan for before-service operations, as well as a formidable after-sales support.
These distinctions come on the heels of an aggressive first-semester sales performance, which saw HARI breaching the 3,000-unit mark. This bodes well for the Korean brand, considered today the third top-ranking automotive firm in the country.
Said HARI President and CEO Ma. Fe Perez-Agudo, “These awards symbolize the triumph of the Filipino customer with whom we share every achievement and success that we enjoy. These are the very embodiment of our brand campaign — Gusto ko. Kaya ko. Sama tayo. We are more than just a mobility solutions provider. We are the Filipino’s lifetime partner. And we will continue to provide customer-centric innovation and find more solutions to enhance the people’s lives.”
