Pinoy families among HMOs' increasing beneficiaries

MANILA, Philippines - Not only corporate employees are benefiting from their companies’ healthcare coverages by health maintenance organizations (HMOs) but also their families and dependents.

This welcome development may not be new at all, but it is often overlooked by many sectors of society who actually enjoy healthcare privileges from the employment of their kin, thus enabling even the poor to have access to expensive medical services from HMOs.

One example is Computer Aid Inc.–SoftTech Advantage (CAI-STA), which provides global clients with a host of software products, services, and solutions.

But for its employees, CAI-STA provides healthcare benefits that go all the way to their dependents through IntelliCare, the country’s leading HMO.

Around 170 CAI-STA employees and their dependents are under IntelliCare’s healthcare coverage for almost three years now and are happy about it.

“With IntelliCare, we experience personalized customer care. Uninterrupted delivery of top-grade service is assured through mobile clinics, a 24/7 call center, and on-site liaison officers in each affiliated (tertiary) hospital,” says CAI-STA administrative officer Edwin Lising.

“Since we are a computer/software developer, our IT employees value their time. And with Intellicare’s accessibility from the use of the Swipe Card Technology to the friendly account officer, efficient Call Center representatives, competent liaison officers nationwide, and friendly accredited hospitals, clinics, doctors, and dentists, transacting business with them is no sweat,” Lising adds.

Lising’s comments about the country’s top HMO is very significant since his US-based company is exposed to the highest global standards of service excellence.

“Our (CAI-STA’s) ability to provide on-time and on-budget results has been critical to our success for over 25 years, and our unique methodologies and tools enable us to provide our clients with real techniques for increasing productivity, profitability, and competitiveness,” Lising explains.

Thus, his company values the importance of HMO services in boosting the morale and productivity of its employees.

Headquartered in Pennsylvania, with offices and staff throughout the United States, Canada, Europe, and the Asia Pacific region, CAI-STA’s Solution Delivery Centers are successfully leveraged to enable its global staff of 3,000 technical and managerial professionals to quickly and effectively respond to client requirements.

As such, CAI-STA expects the same level of responsiveness from IntelliCare for the healthcare needs of its employees and their dependents.

“IntelliCare consistently provides top-quality, highly personalized healthcare services that are easily available, accessible, and affordable. And the officer in charge of our account is very accommodating, very professional, and very prompt in dealing with our needs, especially the annual general checkup for all regular employees. In-depth seminars, lectures, and the like are also provided by IntelliCare for free. Through these services, early detection of sickness is possible. This brand of service excellence makes IntelliCare incomparable to other healthcare providers,” Lising points out.