MANILA, Philippines - Globe subscribers both here and abroad can get easily and conveniently get feedback and support through the following customer service channels:
MyAccount (https://accounts.globe.com.ph) — With MyAccount you can view, reprint and pay your bill, report a payment and request for reconnection, change billing address, update account details, and other requests.
/Help- Get access to support information about our products and services updated daily at www.globe.com.ph/help
Twitter (@Talk2GLOBE) - Online specialists are available 24/7 (official account names are listed at http://www.globe.com.ph/contactus)
Facebook Fan Page – Check out the latest from Globe at www.facebook.com/GlobePH
Online Chat Service – Real-time live agent chat is accessible via the Globe website at www.globe.com.ph/talk2Globe
SMS — You can text HELP to 1234 for free to get live agent assistance through text.
“As part of our commitment to provide superior customer experience, Globe gets to the heart of every customers need by utilizing new service technologies that offer convenience, accessibility, and quicker response,†says Chris Lipman, head for customer experience management. “We’re giving our customers the power of choice, so they can choose how they want to reach us or do self-service.â€
Customers can know more about the latest Globe promos for free just by calling *143# to access the quick service menu on any Globe mobile phone. Subscribers will never have to memorize long registration keywords and access numbers. The following transactions can be easily done with via this quick service menu: Access billing or load details (prepaid) / balance and unbilled running charges (postpaid), register to call, text, data and roaming promos, perform GCash transactions, download media such as ringtones, and share prepaid load to Globe and TM customers