World Quality Commitment award for Richmonde Hotel
The Richmonde Hotel was honored recently by the Business Initiative Directions or BID with the World Quality Commitment (WQC) Award for the hotel’s continuous quest for excellence through attention to products and services.
The award was presented to Atty. Miguel B. Varela, vice-chairman of The Richmonde Hotel and director of the hotel’s owning company, Megaworld Corporation, during the 22nd International World Quality Commitment Convention held at the Concorde La Fayette Hotel in Paris, France.
The BID is a private organization established in 1975 dedicated to the promotion of quality culture and to the continuous improvement of companies from around the world. It is participated in by 173 countries worldwide, which established the Total Quality Management Model that is the basis for the criteria in the selection of the candidates for the WQC Award. These criteria include customer satisfaction, benchmarking, strategic communication, leadership, and continuous training. The International Committee for Selection of Candidates comprised of company leaders from more than 90 countries voted voluntarily and independently for the BID. The WQC award conferred by BID promotes the interests of clients, employees, and suppliers all with a common goal of the achievement of quality in the business practices as well as respecting the environment and their surroundings.
The Richmonde Hotel managing director, Carmen C. Fernando said, “With this latest achievement of the hotel, the entire management and staff are further inspired to continuously improve the quality of service provided to all the guests.” She also cited the hotel’s commitment to developing a quality culture to ensure its competitiveness in the ever growing and cutthroat industry.
The Richmonde Hotel is at 21 San Miguel Avenue, Ortigas Center, Pasig City. For more information, call 638-7777 or visit www.richmondehotel.com.
