Shangri-La Hotels and Resorts in the Philippines win in Asia CEO Awards
MANILA, Philippines - The Asia CEO Awards has honored the Shangri-La hotels and resorts in the Philippines for its quality and excellence. This prestigious award-giving body identifies and recognizes leadership excellence by internationally focused individuals and organizations in the Philippines.
Edsa Shangri-La, Makati Shangri-La, Shangri-La’s Mactan Resort and Spa, Shangri-La’s Boracay Resort and Spa, and Traders Hotel, Manila have collectively received the award for the Ford Quality Excellence Company of the Year. Guided by the core values of humility, selfless sincerity and thoughtful courtesy — ingrained in the concept of being part of a family — nowhere is impeccable hospitality better seen than in the men and women of Shangri-La. More than the hotels’ service excellence, other points that were tackled in the entry are the quality initiatives and standards of the group, as seen in the talent development of the employees, environmental protection and food safety with the recent ISO 14001:2004 certification of Makati Shangri-La, and pioneering marketing strategies that complement and personalize the guests’ stay with Shangri-La, to name a few.
Reto Klauser, area manager/ general manager of Makati Shangri-La, says that the Asia CEO Awards “reflects the employees that have been with Shangri-La from the time the hotels first opened their doors 20 years ago, for they were the first ones to set the bar of quality and excellence in their service, the same standards that are being upheld and maintained successfully until the present time.”
The Asia CEO Awards is an addition to other awards Shangri-La has earned, including this year’s Conde Nast Traveler magazine’s annual Readers Choice Awards, where Makati Shangri-La and Edsa Shangri-La are included in Asia’s Top 125 Hotels, while Shangri-La’s Mactan Resort and Spa and Shangri-La’s Boracay Resort and Spa are included in Asia’s Top 20 Resorts.
Hong Kong-based Shangri-La Hotels and Resorts currently owns and/or manages 72 hotels under the Shangri-La, Kerry and Traders brands, with a rooms inventory of over 30,000. Shangri-La hotels are five-star deluxe properties featuring extensive luxury facilities and services, located in Australia, Canada, mainland China, Fiji, France, Hong Kong, India, Indonesia, Japan, Malaysia, Maldives, the Philippines, Singapore, Oman, Taiwan, Thailand and the United Arab Emirates. The group has a substantial development pipeline with upcoming projects in Canada, mainland China, India, Malaysia, Mongolia, the Philippines, Qatar, Singapore, Sri Lanka, Turkey and the United Kingdom. For more information and reservations, contact a travel professional or access the website at www.tradershotels.com and www.shangri-la.com.
