Globe begins restoration in typhoon-hit areas

MANILA, Philippines — Leading telco Globe Telecom Inc. has begun restoration work on their lines in the few areas in Metro Manila and Northern Luzon that were disrupted due to the heavy rains and severe floods brought by Typhoon Carina earlier this week.

The service disruptions were mainly caused by the commercial power failure in the affected regions which also bore the brunt of the typhoon that further enhanced the southwest monsoon.

As of 9 a.m. yesterday, over 90 percent of Globe’s mobile sites in Metro Manila were up and running, with few facilities down due to power outages. None of the 3G sites were affected.

In Northern Luzon, more than 95 percent of 2G, 3G, LTE and 5G sites were operational.

“As the weather has improved and floods have subsided, our personnel are now working on quickly restoring services in the few isolated areas that experienced disruptions in their call, text and data services,” said Yoly Crisanto, Globe chief sustainability and corporate communications officer.

Globe has not recorded any damage to network infrastructure.

“Overall, our network remains intact and stable, providing communications services critical to relief and recovery operations in typhoon-hit areas. It is proof that our network resilience efforts work,” Crisanto added.

Globe earlier prepositioned personnel and equipment in areas forecast to bear the impact of the typhoon and habagat to ensure quick response in case of network emergencies.

The weather system, which dumped non-stop rains across Luzon Wednesday, brought catastrophic flooding to major roads and villages in Metro Manila and other parts of Luzon.

It intensified into a super typhoon Wednesday afternoon before weakening into a typhoon just before making landfall in Taiwan.

At the height of the devastation, Globe extended connectivity support to customers, giving Globe Prepaid and TM users free calls, texts and data, and extending due date extension to mobile and broadband postpaid customers.

Globe’s telehealth provider KonsultaMD also provided one free video consultation voucher valid for one time use within one month via the code ALAGANGGLOBE.

Meanwhile, telco giant PLDT and Smart Communications launched their Libreng Tawag services at the Concepcion Integrated School evacuation center in Marikina City yesterday as they rolled out their digital fund drive for the benefit of the victims of the damage wrought by Typhoon Carina.

The MVP Group, through the Alagang Kapatid Foundation Inc., will also provide hot meals to evacuees who have sought temporary shelter at the center.

Anchored on its core value of malasakit, Tulong Kapatid, the consortium of foundations and companies under the leadership Manuel V. Pangilinan will continue to work with local government units and response teams to roll out much needed aid in the form of relief goods, and additional free calling and charging stations in other #CarinaPH-hit communities once safe to do so.

The MVP Group issued a call to its customers, partners and the general public to scan the @mayaofficialph QR Code to extend help to affected communities at this time of need.