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DOH launches hotlines for COVID-19 questions, assistance

Ratziel San Juan - Philstar.com
DOH launches hotlines for COVID-19 questions, assistance
This file photo shows a response team for COVID-19 patients in place at Quezon City General Hospital.
The STAR / Michael Varcas

MANILA, Philippines — The Department of Health on Tuesday launched dedicated hotlines for COVID-19 where Filipinos can direct questions or ask for assistance anytime for free.

“Callers can ask questions if they suspect they are infected with COVID-19, or request assistance if they have symptoms and/or known exposure to confirmed cases or patients under investigation,” the department said in its Tuesday release.

“The information collected from emergency calls is transmitted to the COVID-19 Emergency Operations Center and other relevant agencies for immediate facilitation and response.”

The emergency hotlines are 02-894-COVID (02-894-26843) and 1555.

Free 24/7 services will be available through the 02-894-COVID hotline. 

Meanwhile, Smart and PLDT subscribers will be able to access the 1555 hotline for free. Subscribers from other networks can only use the said number "once technical adjustments are completed."

“As we enhance our efforts to contain this disease, we are working with both the public and private sectors, which can provide the facilities and the technical expertise to address the many challenges that we face each day,” Health Secretary Francisco Duque III said in the release.

“We expect an influx of calls in the first few days of the launch of the call center. We ask for the public’s cooperation and patience to allow only relevant and important calls to go through.  In that way, we can provide timely medical assistance to those who really need it.”

The hotlines were initiated in partnership with the National Emergency Hotline of the Department of Interior and Local Government along with PLDT and its wireless subsidiary Smart Communications.

DEPARTMENT OF HEALTH

DOH

NOVEL CORONAVIRUS

As It Happens
LATEST UPDATE: March 27, 2021 - 8:09pm

Photo shows members of the Philippine National Police deployed in Manila amid COVID-19 threat. The STAR/Edd Gumban

President Rodrigo Duterte on March 16, 2020 declares an enhanced community quarantine over all of mainland Luzon, an expansion of an earlier general community quarantine over the National Capital Region.

The entire National Capital Region—16 cities and a municipality—is under community quarantine from March 15 to April 14, which means the enforcement of social distancing measures like letting fewer people on public transportation, reduced store hours, and the possibiity of curfews.

According to a memorandum issued by the Palace on Saturday, March 14, the quarantine means that "movement of people shall be limited to accessing basic necessities and work; and uniformed personnel and quarantine officers shall be present at border points."

Travel restrictions in and out of the capital will also be implemented.

March 27, 2021 - 8:09pm

A labor group says another lockdown will never resolve rising COVID-19 cases in the Philippines after the government announced that Metro Manila, Cavite, Laguna, Bulacan and Rizal are placed under the enhanced community quarantine starting Monday.

“The Duterte government seems to be deliberate in focusing its efforts in imposing quarantine and lockdown measures instead of addressing the rising cases of COVID-19 and the worsening state of the pandemic through medical solutions and scientific approach,” says Defend Jobs Philippines.

 

 

March 27, 2021 - 7:06pm

Presidential spokesperson Harry Roque says the implementation of enhanced community quarantine is meant to slow down the increase of COVID-19 cases, so hospitals and health workers will not be overwhelmed.

March 27, 2021 - 6:37pm

Presidential spokesperson Harry Roque announces that Metro Manila, Cavite, Laguna, Bulacan and Rizal are placed under enhanced community quarantine starting Monday, March 29.

January 19, 2021 - 6:04pm

Tuguegarao City will be placed under enhanced community quarantine from January 20 to 29 due to the rising number of COVID-19 cases in the city.

Cagayan Gov. Manuel Mamba approved the request of Tuguegarao Mayor Jefferson Soriano to place the city under ECQ for 10 days.

According to the Cagayan Provincial Information Office, the city currently has 246 active cases.

BREAKING NEWS | ENERO 19, 2021 RIATF INAPRUBAHAN NA ANG PAGSASAILALIM SA TUGUEGARAO CITY SA 10-ARAW NA...

Posted by Cagayan Provincial Information Office on Tuesday, 19 January 2021
April 29, 2020 - 7:51pm

Batangas, one of the provinces hardest hit by the novel coronavirus, has reported no new cases of the disease for two consecutive days.

The provincial DOH Office says the number of COVID-19 cases in the province stood at 91 with no new cases as of Wednesday afternoon.

Lipa City has the most cases with 26, followed by Batangas City (21) and Nasugbu (11).

Tanauan City has the fourth most cases with eight, followed by Bauan (5) and Alitagtag (3). Cuenca and Sto. Tomas City had two cases each, while the municipalities of Calaca, Lemery, Lian, Lobo, Mabini, Mataas na Kahoy, Padre Garcia, San Jose, San Juan, San Pascual and Taal had one case each, respectively. — The Filipino Connection

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