MANILA, Philippines — The Civil Service Commission has recorded a significant improvement in the results of its Anti-Red Tape Act Report Card Survey for government offices and government-owned and controlled corporations in 2017.
Of a total of 583 offices surveyed, 81.65% or 476 passed, the CSC said in a statement issued Monday.
The passers include 31 or 77.50% service offices of local government units; 258 or 75.22% service offices of national government agencies; and 187 or 93.50% offices of GOCCs.
“The CSC noted a consistent increase in the percentage of service offices passing the survey, from 78% in 2010 to 81.65% in 2017,” CSC chairperson Alicia dela Rosa-Bala said.
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Since 2010, the CSC is conducting the survey annually to measure the overall client satisfaction, efficiency and compliance of LGUs, NGAs and GOCCs with Republic Act No. 9485 or Anti-Red Tape Act of 2007.
The commission's records show that of those which passed the 2017 RCS, 61 offices (12.81%) received an excellent rating (a score of 90-100 with no failed or delinquent rating in any sub-area), while three offices got an outstanding rating (a score of 90-100 with a failed/delinquent rating in any sub-area).
A total of 328 (68.91%) garnered a good rating (a score of 80-89.99) and 84 offices (17.65%) got an acceptable rating (a score of 70-79.99).
On the other hand, 92 offices (15.78%) failed the 2017 RCS while 15 offices had zero respondents thus did not get any rating.
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The CSC said the survey focused on two core areas: 1. compliance with ARTA provisions (presence of Citizen’s Charter, employees’ wearing of IDs, observance of No Noon Break Policy, Anti-Fixing Campaign, No Hidden costs, and Existence of Public Assistance and Complaints Desk) and 2. overall client satisfaction (Frontline Service Provider, Service Quality, Physical Setup, Basic Facilities, and Client Satisfaction).
Among those included in the survey were the service offices of the Bureau of Fire Protection, Bureau of Internal Revenue, Bureau of Customs, Department of Health, Department of Social Welfare and Development, Department of Trade and Industry, Food and Drug Administration, Government Service Insurance System, Home Development Mutual Fund, Land Registration Authority, Land Transportation Office, Philippine Health Insurance Corporation, Philippine Ports Authority, Securities and Exchange Commission, Social Security System, and local government units.
The 2017 survey shows that GSIS got the most number of service offices with an excellent rating (17 offices).
Of the LGUs surveyed, Tagum City, Davao del Norte was rated outstanding, while Iligan City, Isabela received an excellent rating.