The Best Hotel & Residential Suites in the Visayas

CEBU, Philippines - The Golden Globe Awards recently gave its Business Excellence Award for Best Hotel & Residential Suites in the Visayas region. This year it went to Cebu's Sarrosa International Hotel and Residential Suites.

Sarrosa Hotel considers the award as the prize for their hard work. According to Rolette Veloso, Director of Sales and Marketing, "Even though we are a three-star hotel, our goal is to deliver a five-star service to our customers."

Sarrosa Hotel President Jefferson Tan views the award as probably the result of the productivity training program for hotels held last year, where Sarrosa Hotel was chosen as one of the few hotels to join.

The training was spearheaded by the Philippines' Department of Labor and Employment and the Singapore government. During the training, hotel representatives learned the Singaporean ways of boosting their economy - from being one of the countries at the bottom to being one of the most developed.

Sarrosa Hotel did not apply for the Golden Globe Award. Nominations were made by mystery shoppers, based on research and surveys done by the awards committee comprised of the Golden Globe Awards Council, National Data Research Examiner and Marketing Services, Inc., Philippine Best Companies, Com.Inc., SINAG News Magazine and SINAG Foundation, Inc. Upon nomination, the awarding body then went and surveyed Sarrosa Hotel and the other nominated companies.

In January information came that Sarrosa Hotel was one of the nominees for the Golden Globe Awards 2014, the Hotel management related. By March, they got news that they won. The Golden Globe Awards for Business Excellence uses the rigid six-point criteria of the National Data Research Examiner and Marketing Services, Inc. The annual Awards is now running on  its eighth year.

Sarrosa Hotel is now faced with a new challenge to meet higher standards and expectations that came with the award. "This award becomes our weapon to improve more on our services," Tan said, adding that they have been doubling up their usual staff trainings since.