ePerformax, which opened its Cebu City operations with only 300 seats last May 2007, recently expanded its operations to a newly-built adjacent building at the JY Square Mall in Lahug and anticipates to have up to 1,500 seats by the end of the year. The expansion was indeed welcome news in the call center and BPO industry and the company celebrated the event with a late afternoon affair.
ePerformax is a Filipino company that provides services to Fortune 500 companies who value the company’s ability to deliver best-in-class BPO and contact center services. The company employs Six Sigma-based best practices for process and people management, TESDA certified training programs, US and AIM trained executives, and a highly-experienced management team that enable it to achieve extraordinary performance results.
Following the successful July launch of its Global Communications & Management Academy in Manila, ePerformax is bringing the GCMA to Cebu to support its expanded operations in the Visayan province. GCMA is ePerformax’s training venture that has enabled it to successfully train “near Hires” and “far Hires”, those recruits who have the character, service skills and work ethic that would provide superior quality for the company’s clients but need English training for careers in the contact center and BPO industry. The GCMA teaches essential global communications skills that are necessary in serving the requirements of the company’s Fortune 500 client base.
“We’ve always matched the average work time of our clients’ internal call centers in the US, but what really sets us apart is the is the fact that Filipinos are exceptional, and I believe, the best in the world, when it comes to delivering on the quality and customer service expectations,” Teresa Hartsaw, President and CEO said.
Congratulations, ePerformax and thank you very much for choosing Cebu as one of the two locations in the country! More power and mabuhay!
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APOLOGIES. In last week's Into The Scene – One of a kind Birthday Bash, it was written that LOVETT HKG LTD, a trading company catering to the US, Canada and Europe with Mr. Stuart Brenner as president, is based in Bangkok. The trading company is actually based in the United States. My sincerest apologies.