IT-BPM sector remains bullish amid global shifts

Despite challenges posed by new policies and global trends, the Philippine IT-Business Process Management (IT-BPM) industry remains optimistic about sustained growth in the future.

“The Philippine IT-BPM industry is built on the foundation of Filipino resilience and excellence,” said Jack Madrid, President and chief executive officer (CEO) of IBPAP.

“New foreign policies and global movements challenge us, but they also push us to elevate our capabilities. By consistently and urgently upskilling our workforce in emerging fields like artificial intelligence, data analytics, and cloud solutions, we ensure that the Philippines remains an indispensable partner in the global IT-BPM landscape,” he added.

According to Madrid, the IT-BPM sector continues to stand out as a global powerhouse, “thriving despite the possible impact of external policies and ongoing global economic uncertainties.”

As one of the world’s most resilient outsourcing destinations, the Philippine IT-BPM sector has proven its ability to adapt to shifting geopolitical landscapes while maintaining its position as a preferred partner for global enterprises.

Central to its success, Madrid explained is a focus on developing future-ready Filipino talent through upskilling, partnerships, and training in high-demand fields like AI (Artificial Intelligence) and data analytics.

Global demand for IT-BPM services continues to grow. Companies rely on outsourcing to drive efficiency, scalability, and innovation—needs that transcend political borders, he added.

The Philippines stands at the forefront of meeting these demands, thanks to its highly skilled, adaptable, and culturally attuned workforce.

According to Madrid, Collaboration has been a cornerstone of the sector’s sustained success.

Through strategic partnerships among government, academia, and industry leaders, the Philippines is actively future-proofing its workforce and ensuring the country remains competitive in delivering high-value, technology-enabled solutions.

“The future of the Philippine IT-BPM industry will not be dictated by external policies or global uncertainties. It is defined by the strength of our people, our adaptability, and our unwavering commitment to delivering world-class services,” Madrid added.

As the industry embraces innovation and transformation, it continues to create significant opportunities for the Philippine workforce, contributing to economic growth and solidifying the country’s position as a global IT-BPM leader.

The IT-BPM aims to achieve a revenue of U$59 billion and a total of 2.5 million full-time employees by 2028. It targets 54 percent of its growth to be driven by activities in rural areas.

The industry closed 2023 with a headcount of 1.7 million and total revenues of US$35 billion.

IBPAP is the enabling organization for the country’s IT-BPM industry. With over 400 members and strong partnerships across sectors, IBPAP plays a pivotal role in driving growth, innovation, and excellence in the industry.