Sun Cellular steps up customer support with SunSagot service

CEBU, Philippines - Recognizing the need for fast and reliable response system to address subscriber inquiries, Sun Cellular has rolled out its new SMS-based customer response portal, SunSagot.

Through SunSagot, subscribers will get up-to-date information on Sun Cellular’s products and services 24/7, free of charge.

“We understand that the quality of our service goes beyond our connectivity offers,” says Sun Cellular chief executive officer Charles Lim. “Given this, we always strive to ensure that communication is open to our subscribers to address their questions and concerns.” Lim added that SunSagot service will guarantee faster turnaround in servicing subscriber queries, with a response time of as fast as 5 to 30 seconds.

To seek for feedback from Sun Cellular through SunSagot, subscribers will only have to text SunSagot to 1200. From there, they will receive a menu of categories that will give subscribers access to the most relevant and up-to-date information on Sun products and services. SunSagot service is free of charge.

“Our thrust is to make the Sun Cellular experience enjoyable and hassle-free for our subscribers. From the network upgrades, best value services, and now to the strengthened customer service support, we will ensure that we live up to our promise of being the Good Choice to our subscribers,” concludes Lim. (FREEMAN)