RP: Fastest growing site for TeleTech operations
The
This was announced by TeleTech vice president and general manager for Asia Maulik Parekh, during the formal inauguration of its
At present, TeleTech’s largest site for voice service operations or call center service is in
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Parekh mentioned the Filipinos’ English skill and good customer service nature, as two top good points that contributed to the robust growth of the company’s investments in the country.
TeleTech-Cebu is its 8th call center facility in the
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To date, TeleTech has 10 Business Process Outsourcing (BPO) centers all over the country, employing a total of 13,000. Parekh said five to eight additional facilities will be added in the next two years.
President Arroyo has acknowledged TeleTech’s contribution not only in helping boost the country’s BPO industry, but also providing skills development opportunities for Filipinos, especially those from the provinces.
TeleTech supports close to 1,000 employees in its
On the BPO industry’s concern that the Philippines has depleting supply of good English speaking workers due to the rapid growth of call center investments in country, Parekh said this problem could be rescued as early as now, as long as the government will continuously provide programs that would offer support for the growing BPO investments.
He specifically mentioned that improvement of the country’s platform in making English as the primary language medium in any program of the government, especially in the educational system.
The Philippine BPO industry is complaining of the very low quality of graduates with only two percent qualifying rate of landing a job in a BPO company. Parekh however said TeleTech on the other hand, is registering a 12 percent average hiring rate.
This means, that in every 100 applicants, TeleTech can only hire at least 12 of them. But the entire industry is suffering from the two percent hiring rate.
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. It services outsourcing requirements for Global 1000 companies in different industries.
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