IntelliCare now offers 24/7 medical call center services

In its quest to consciously and seriously take on the role of a bridge between people and quality health care, Health Maintenance Organization (HMO) IntelliCare goes the extra mile not only to provide for the medical needs of their members, but also to attend to their emotional needs as well.

The continuing modernization has convinced Intellicare that it is no longer enough for an HMO to have a hotline but it should also offer a round-the-clock customer service assistance since it would only be logical for an HMO to be within reach. In line with this, IntelliCare has established its own call center, which they call the In-House Customer Service Department.

The In-House Customer Service Department is IntelliCare's way of putting into action their commitment to be thoroughly responsive. It is accessible 24/7 and staffed by people equipped not just technologically, but also mentally and emotionally to handle different types of calls.

Members can dial the Customer Service Number (02) 894-3386 day or night for any problems, queries, or assistance for medical emergencies. They can also visit IntelliCare's website (www.intellicare.com.ph) for more information. To shorten the waiting period for inquiries related to membership status, plan utilization, and procedure approvals, the health maintenance firm would also implement text-based inquiry soon.

While other HMOs have liaison officers who perfunctorily disposes of his or her duties, IntelliCare has Patient Relations Officers (PROs) who do not only treat clients as clients, but as patients in need of medical care and vulnerable to emotional conditions. IntelliCare assures that their PROs would handle their members' needs in the most professional way but with a human touch.

IntelliCare also assures the presence of their PROs in all its accredited hospitals since it has the widest network of PROs who offer personalized service to its members. These PROs visit and call hospitals to ensure that members will be admitted and discharged without problems.

The HMO company also boasts of its more than 500 accredited hospitals and clinics, and over 8,000 affiliated medical practitioners in their specific fields of medical and surgical practice and professionals nationwide. In order to assure their members that they are getting the best medical service to address their needs, IntelliCare only chooses specialists to service its medical clientele.

The company also holds important the maintenance of its good relationship with doctors and the doctors with its members. In line with this, the company's Medical Relations Department oversee the servicing activities of its affiliated doctors to make sure that its members are being given quality medical and surgical care.

Heading the firm's Medical Relations Department is Dr. Ricardo L. Jocson, who is also a Section Head of the Department of General Surgery at The New Medical City and the Director of Medical Arts Tower, Inc. He is also a Fellow at the Philippine College of Surgeons, the American College of Surgeons, the Philippine Society of General Surgeons, Philippine Society of Laparascopic and Endoscopic Surgeons, and an Associate Fellow at the Philippine Society of Digestive Endoscopy.

Unlike other HMOs that end their ties to their members when the patient is discharged from the hospitals and bills have been taken cared of, IntelliCare's relationship with its members looks deeper into the patient's needs. IntelliCare offers post-hospitalization services, which they believe is beneficial to the firm and to its clients.

The company, with the patient and his or her family, would assess the entire process, which starts from the moment the patient was admitted to the hospital up to the time of discharge. Areas of concern would be addressed and errors would be corrected, if the company has committed any. Services would vary depending on the outcome of the confinement.

Even with its advancement in providing medical services to its members, IntelliCare makes one wish - that all HMOs would be attuned to people's real needs and take that extra mile.

Health Maintenance Organizations (HMOs) are forms of insurance firms that entitles members to services of physicians, hospitals, and clinics with emphasis on preventive medicine. Members of such HMOs pay a periodic fee for a number of medical services.

For more information about IntelliCare and their products, call their 24-hour Customer Service number or visit their website.