MANILA, Philippines - Nowadays, people utilize mobile technology to meet their personal and professional needs. It has become an essential part of the daily grind, and in fact, is the most overused gadget — from sending text messages, making phone calls, taking photos, surfing the Web, sending e-mail and so on.
It’s inevitable then for one’s trusted mobile phone to sometimes malfunction, report a system error or develop a host of problems.
For such situations, Nokia Care is ready to help consumers work out the issues regarding their Nokia devices. Moreover, it offers greater convenience by allowing Nokia customers to resolve their mobile phone concerns in the comforts of their home or office simply by getting online.
Get new features and enhanced functions for one’s device or improve its performance by updating its software using the Software Updater in the device or using the Software Updater PC application. It is recommended that the user back up his personal data before updating the device software. To get more information and to download the Nokia Software Updater application, go to www.nokia.com.ph/softwareupdate.
Need to repair or pick up a Nokia phone? Accomplish the errand conveniently without having to stand in line with Nokia’s Online Appointment Booking, the fastest and most efficient way of getting your appointment booked without any hassle.
Set an appointment with any of the 11 Nokia Care Centers in the country to avoid peak hour queues. Visit www.nokia.com.ph/support/repair-and-recycle/online-appointment-booking and fill out the information needed. Then, during your scheduled date, a Nokia Care personnel will attend to a client’s needs within 15 minutes of the appointment time.
Checking the repair status of the unit one sent in is also a breeze with Online Repair Status. Just enter the tracking number at the site http://repairstatus.nokia.com.ph/ to know if the phone is ready for collection. That’s saving time, money and effort going to the Nokia Care Center each time.
Find out if one’s Nokia device is still within its warranty period with the Warranty Checker online. On the site www.nokia.com.ph/support/repair-and-recycle/warranty-checker, enter the unit’s serial number and see if the phone’s repair is still covered. Note that Warranty Checker applies only for Nokia devices, not accessories or batteries.
For peace of mind, check out Nokia Care Protect to extend the original Manufacturers Limited Warranty for repair and support of one’s mobile device for an additional 12 months. Nokia Care Protect is available from Nokia retailers together with a new handset purchase or one can purchase it by contacting the Nokia Care Center at www.nokia.com.ph/carecenters prior to expiration of one’s Nokia Limited Warranty. And with three easy-to-choose plan levels, there’s a Nokia Care Protect for every Nokia mobile device. For more information, visit www.nokia.com.ph/support/repair-and-recycle/nokia-care-protect.
No matter how efficient Nokia Care Centers are in providing customer service, avoid panicking and charging into the nearest branch for every problem one encounters with a Nokia device. Try to do some self-help by logging on to Nokia’s FAQ site at www.nokia.com.ph/support/repair-and-recycle/common-problems. See the frequently asked questions by Nokia users and find the solution to troubleshoot one’s device’s problem.
Some Nokia phones can even download the Nokia Care app from the Ovi Store. With the app, a user gain quick access to the Online Appointment Booking, Online Repair Status and FAQ site, call Careline automatically, get the Nokia Software Updater and locate the nearest Nokia Care Center.