LG Electronics customer hotline, sales support get boost from Globe Business

MANILA, Philippines - Globe is the preferred telecommunication provider of the Management Information System Division of LG Electronics, a global leader and technology innovator in consumer electronics, mobile communications and home appliances, as it powers the customer hotline and CE sales support of the company.

Providing specialized service to LG Electronics, Globe addresses the need of the company to effectively reach its customers. Also, Globe makes LG Electronics accessible to its customers to attend to their after-sales queries. 

LG Electronics utilizes Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) for its Globe customer service hotline 902-5544. It bundled this with the consumable International Direct Dial (IDD) service of Globe for its main hotline number 368-5454 (LG-LG).

Offered through Globe Business, ISDN PRI is a fully digital technology that is used mainly as voice trunks that are connected to the PABX system of a company.

Using ISDN PRI, LG Electronics gets reliable connectivity, allowing its customers to instantly reach the company for customer queries and concerns.

Globe Business delivers ISDN PRI via its fiber to the building facility, further boosting this solution that is required by companies with critical communication needs.

LG Electronics also uses Globe mobile service for its customer service hotline 0917368LGLG (368-5454). With these solutions, Globe Business keeps LG Electronics always connected and easily accessible to its customers. 

For its CE sales team, LG Electronics equipped the members with SuperDuo for unlimited Globe, TM and landline calls so they can communicate with customers instantly without worrying about the cost.

In addition, Globe Business provided Business Loop and unlimited text services for LG Electronics’ promodizers nationwide. Business Loop helps companies improve the way they communicate with customers, as it offers discounted rates on calls between members of the company’s calling circle, which can include postpaid and prepaid lines as well as Globe landlines.

These mobile services help a company manage its telecom expenses with its unlimited offers. Using Business Loop, a company can even regulate its prepaid spending and schedule the top-up of load credits to employees.

Responding to the needs of companies, Globe Business helps bring cost-efficiency to LG Electronics through its innovative mobile solutions. This means savings for LG Electronics while empowering its CE sales team by equipping its members with the business tool they need to carry out their tasks efficiently.