MANILA, Philippines - Globe Business continues with its mission to innovate and come up with solutions that fit the needs of businesses with the launch of ONEcall — the first and only virtual trunkline service in the Philippines.
“With ONEcall it is predefined who will receive the call,” says Manny Aligada, Globe Business Corporate and SME Segments head. “A call is connected to one person and that person is predefined. Or if the person who is the one supposed to answer does not pick up, then the call is redirected to the next person in line.”
Aligada says the service has been picked up by businessmen who don’t want to lose any of their customers. And because ONEcall has the ability to connect the call to whoever is free on the system that is what makes it perfect.
A specially designed office mobility solution for corporations and small and medium enterprises (SMEs), ONEcall enables people to collectively stay connected at anytime with just one landline number.
Combining the function-ality and power of a PBX phone system with the reach and flexibility of mobile phones, one call transforms your existing Globe cellphone into a powerful business phone system — a virtual trunkline where all the extensions or local numbers are made up of mobile phones of your employees.
Upon subscription to the service, the company will get a ONEcall landline office number that connects the employees’ mobile phones to an easy-to-use, Web-based switchboard which has all the features of a high-end telephone system.
When customers call the ONEcall number, they will either be routed to a customized recorded voice message or Interactive Voice Response (IVR) or to a receptionist. Calls can then be transferred either to employees’ cellphones or to call groups that the company has set up.
“Companies could dramatically boost customer service and their operations by routing incoming calls to the mobile phones of their employees or other intended recipients with ONEcall. Now a client’s needs can be attended to immediately, which makes client servicing more efficient,” says Globe Business head Gil Genio.
“With ONEcall, company staff can stay accessible to clients — with just one number to remember unlike traditional phone systems that demand an upfront investment,” quips Aligada. “ONEcall does not charge you or your company any hardware, software, cabling or installation fees. Maintenance fees likewise do not exist.”
For more information on Globe Business’ ONEcall office phone system and to get a seven-day free trial, visit http://globe.com.ph/ONEcall or call 730-1288. – Kathy Moran