Such a collaboration, DHL said, would further help Ericsson centralize its operations in the Asia-Pacific. Previously, the region was divided into two areas – Malaysia, which hosted the Ericsson Service Chain Operations Center, and Singapore, the base for its Regional Logistics Center.
"DHL’s advanced logistics capabilities and services will enable Ericsson to run the whole operation from its new Asia-Pacific Hardware Service Center in Shah Alam, Malaysia," said DHL Malaysia general manager Yasmin Aladad Khan.
"As a result, Ericsson’s customers throughout the region are now enjoying the best time-critical return, repair and repatriation for their telecommunication devices."
She also said that businesses all over the world are looking at ways to cut costs due to uncertainties in the global economy. One of the ways to do this is to outsource expertise and manpower to make their businesses more cost-efficient and streamlined.
"The Ericsson Regional Logistics Center is one out of many DHL projects geared toward providing customers with a highly focused business solution," she said.
"This particular solution integrates the best logistics practices with a well-developed, air-express network linking 228 countries with 254 aircraft, 16,000 vehicles and employing 69,000 trained and dedicated staff," she added.
Yasmin said DHL utilizes an IT architecture, tools and applications and extend those systems to customers to create a multi-client network system.
This allows customers to reduce transportation costs and increase delivery reliability and shorten cycle times while allowing complete end-to-end visibility of shipment processes.
"DHL’s global development efforts, combined with our comprehensive IT infrastructure, give us the edge," she said.