ePerformax looks at new cloud security solutions from Trend Micro

MANILA, Philippines - Outsourcing firm ePerformax Contact Centers and BPO has tapped Trend Micro to build its security infrastructure in an effort to protect its customers and its global operations against threats.

The company adopted the Trend Micro Enterprise Security Solutions, starting with Trend Micro’s OfficeScan software for all its PCs and file servers.

Emmanuel Bustamante, ePerformax deputy director for information security, said the company replaced its previously installed security software in order to maximize threat detection, protection, and compliance in deploying solutions.

“I had prior experience with Trend Micro solutions, which led me to carefully evaluate ePerformax’s existing security. The evaluation confirmed that the competitor’s solution was lacking in features,” he said.

Bustamante added that ePerformax was hoping to lessen complexity from adding new security features that may affect their customer service.

He said they wanted to reduce overhead cost from expensive and time-consuming hardware upgrades or even replacements, which was a major priority that led to the adoption of Trend Micro solutions.

Satisfied with Trend Micro Enterprise Solutions, ePerformax also added the Trend Micro InterScan Messaging Security for its e-mail security, as well as InterScan Web Security as protection from Internet-related threats.

The enterprise security solutions provided by Trend Micro are powered by the Trend Micro Smart Protection Network, a cloud-based infrastructure that detects threats before they reach their intended targets.

The installation of Trend Micro Enterprise Security Solutions resulted in a significant reduction in the need for malware support, wider internal coverage against attacks through all possible entry vectors (e-mail servers, the Internet, data leak points), and easier management.

As part of its compliance to the requirements of the payment card industry (PCI), ePerformax installed Trend Micro Data Loss Prevention, a solution that protects against illegal copying of confidential data into other media, such as optical discs and USB thumb drives.

This ensured that the company was well protected even against the simplest forms of internal network improprieties that could affect customer confidence.

While there had been no incidents of an intentional attempt by an employee to leak confidential data, Bustamante said ePerformax was able to identify and flag down some handling improprieties. ePerformax was able to enforce security education among its employees regarding safety and proper data handling.

“By switching to Trend Micro, we have enjoyed many years without any major security incidents,” said Bustamante. “There have been some major malware outbreaks in the past that had impacted many other companies, but our business was largely unaffected.”

Bustamante said that just like ePerformax, companies that rely on cloud computing to improve their services must also be familiar with evolving threats that may undermine their operations. This will translate to major improvements in security as well as increased productivity.

“Trend Micro provides a whole line of cloud computing security applications for various types of business needs. By prolonging the return-on-investments period for our infrastructure, Trend Micro solutions contributed to tangible cost savings,” he added.