Convergys bags 2 call center awards in China

MANILA, Philippines - Convergys Corp., a global leader in relationship management, has announced that the China IP Communications Award Committee (CIPCA) has named Convergys the Best CRM Solution Provider and Best Outsourcing Call Center Service Provider for 2010.

CIPCA honored Convergys with these awards for its expertise in relationship technology management and holistic approach to superior customer solutions.

Convergys recently accepted the awards at the China Enterprise Communications Conference in Shanghai.

Convergys won the awards in the call center category following voting on the official award website that attracted 60,000 votes.

Then, an expert panel of industry judges evaluated the top three companies in each category, leading to Convergys’ double win.

“It is an honor to be recognized by our industry peers and we are privileged to be chosen as the recipients of these two major awards,” said Benjamin Hart, Convergys managing director of relationship technology management in the Asia-Pacific.

“Convergys helps its clients create and maintain stronger, more profitable, and more sustainable customer relationships by providing technology solutions for each stage of the customer relationship lifecycle,” Hart said.

In the Philippines, Convergys is the country’s largest private employer with over 22,000 employees in 12 sites nationwide.

The Award Committee undoubtedly recognized that Convergys offers a range of Intelligent Interaction Solutions, including voice self-service, and real-time decisioning, to increase customer loyalty, deliver a more intuitive and personalized interaction, manage customer credits, and facilitate bill collections, just to name a few. We thank the Award Committee for this outstanding recognition,” said Hart.

Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost effectiveness.

The company has been inducted into the Philippine Export Processing Zone Authority (PEZA) Hall of Fame for having won the Outstanding Employer and Outstanding Exporter awards three times in each category. Earlier, Convergys won as “BPO Company of the Year” at the 2010 International ICT Awards ceremony.