RP wins UK BPO award for 3rd time

MANILA, Philippines – The Philippines is now a three-time winner of the National Outsourcing Association’s “Offshoring Destination of the Year Award” after it bagged the prize at the NOA 2010 Awards.

This also makes the Philippines a back-to-back winner as it also won the same award last year and for the first time, in 2007.

The awards night was held last Oct. 21 at the Park Plaza Riverbank which is right in the heart of London.

Philippine trade attaché Mike Ignacio and marketing officer Vic Casim received the award in behalf of the country.

The NOA is United Kingdom’s only outsourcing trade association.

Advocating best practice, the NOA represents outsourcing end-users, vendors and other companies, which support outsourcing such as legal firms, consultancies and HR. It is also involved in research, events, education and public affairs.

In the past four years, the NOA has set high standards in the recognition of outsourcing as a legitimate business practice. The awards also give recognition to companies or people worldwide who exhibit excellence in the field of outsourcing

In 2009, the Philippine BPO industry generated $7.2 billion in export revenues, employing close to 450,000 workers, making the Philippines the world’s second biggest BPO player next only to India.

The Business Processing Association of the Philippines (BPAP) is the umbrella trade association of the Philippine BPO industry representing the entire spectrum of BPO and IT-enabled services, including customer service, back office outsourcing, software development, engineering design, digital animation, and game development.

By the end of 2010, BPAP expects the BPO industry to register revenues close to $9.5 billion, which is a 26-percent improvement from the previous year.

The headcount of BPO full-time employees in the country is also expected to increase to 650,000 by yearend.

This year’s nomination entry was submitted by the Bureau of Investments in cooperation with BPAP.