Convergys among top companies that define global outsourcing

MANILA, Philippines - Convergys Corp., a global leader in relationship management, has been named to the 2010 GS 100 list of companies that define global outsourcing. 

Convergys was also named to the lists of Top BPO Vendors and Top Call Center and Customer Management Vendors.

The lists are compiled annually by Global Services Media, which connects buyers and service providers in the global IT services and BPO industry, and Neo Advisory, a consulting firm that leverages outsourcing and globalization to enable organizational transformation. 

“As a company that defines global outsourcing, Convergys helps optimize everyday interactions, turning the customer experience into a strategic differentiator for our clients,” said Andrea Ayers, Convergys president for customer management. 

“As a single-source provider of self-service and agent-assisted care, Convergys supports its clients by combining innovative technology and agent-assisted services to optimize the customer experience,” Ayers said.

She added: “This recognition helps validate Convergys’ commitment to providing a superior service experience to our clients and their customers in all of our geographies.” Ayers said Convergys is “very pleased to be included on the list of companies that define global outsourcing because this high honor reflects so positively on our clients and on the unparalleled quality and dedication of our approximately 65,000 employees.”

The GS 100 analysis model focused on four main areas in which Convergys excels. Mainly, these are Management Excellence, including revenue, growth, profitability, thought leadership, innovation capability, marketing excellence, leadership quality, risk management measures, and other performance indicators; Customer Maturity, including new customers, industries, and geographies represented, contract sizes, customer case studies, complexity of projects, etc.; Global Delivery Maturity, such as global delivery footprint, type of work performed, and expansions; and lastly, Services Portfolio, including breadth of capabilities and service offerings across the industry, domain expertise across industries, vendor management practices, and category leadership.

Convergys serves 25 of the Fortune Top 50 companies, eight of the top 10 commercial banks, seven of the top 10 communications companies, seven of the top 10 health care organizations, seven of the top 10 retail and e-commerce firms, and seven of the top 10 technology companies.

In the Philippines, Convergys is the country’s largest private employer with over 22,000 employees in 12 sites nationwide. 

This year, the company was inducted into the PEZA Hall of Fame for having won the Outstanding Employer and Outstanding Exporter awards three times in each category. 

Earlier, Convergys won as “BPO Company of the Year” at the 2010 International ICT Awards.