WNS re-affirms Manila center as delivery base

MANILA, Philippines - WNS Limited, a leading provider of global business process outsourcing services, announced that it will expand its operations in Manila in response to increasing demand from its clients.

During a visit to the WNS Philippines center which began its operations in 2008, Keshav Murugesh, group CEO of WNS Global Services, announced that the Manila center will be a hub for offering voice and data services to its clients from the banking and financial services industry, and to those based in the Asia-Pacific region.

“WNS’ delivery center in Manila began by offering contact center services to global clients across various industries, and has now expanded operations to offer a range of services, including finance and accounting and analy-tics,” Murugesh said.

“Considering the quality of talent available in the country and the demand for our services, we believe that 10 percent of WNS’ workforce could be based in the Philippines over the next few years,” he added.

“We are extremely committed to growing our delivery centers in the Philippines and have increased our capacity by 300 seats to cater to the growing demand. We are excited with the quality of talent in this country and the ability to deliver superior services to our customers from this region,” said Prabakhar Bisen, CEO of WNS Philippines.  

Speaking about the reasons for selecting the Philippines as an outsourcing destination, Murugesh said, “The Philippines was an obvious choice as a delivery center for WNS as it provides us with access to a large pool of high-quality talent, specially voice-based. (There are) 350,000 college graduates from various universities in the Philippines every year, and 65,000 chartered accountants clear the board.”

“The Philippines has also been recognized as the third largest English-speaking nation in the world with a high literacy rate of 94 percent,” he added.

Other international WNS sites are located in Costa Rica, Romania, Sri Lanka, India, and United Kingdom.