MANILA, Philippines - Convergys seeks to expand its employee pool as it formally opens its largest contact center facility in the country.
The global leader in relationship management began local operations six years ago with 200 employees in its first Makati site. Today, it counts over 17,500 employees in sites across Metro Manila, Cebu, Bacolod and Sta. Rosa, Laguna.
Globally, Convergys employs more than 70,000 people across its facilities.
The new center is located in Glorietta 5, marking the first time a Convergys site is conveniently attached to a shopping complex.
The company aims to gain top new recruits for its many sites and has demonstrated a keen understanding of its workforce.
“When Convergys is looking to expand its brick-and-mortar contact center facilities, we make site selections based on the needs of both our clients and our company in order to maintain flexibility. Primary selection factors include client requirements, availability of trained labor, infrastructure, competition in the area, government support, and operating costs,” said Marife Zamora, Convergys vice president and country manager.
“Of course, the safety of our employees is also very important — the proximity of the site to where the agents live is paramount, as it ensures ease of access and security. This selection strategy has helped Convergys in the Philippines post low attrition figures,” added Zamora.
Aside from regular employee benefits, Convergys offers a number of development and training programs.
“We believe in ‘building from within’ and that beyond pay, our competitive advantage lies in the career and earning growth opportunity provided to our people,” said Clark Handy, Convergys senior vice president for human resources.
Management and personal development are among the various programs Convergys employees can access to chart career growth.
The company also has employee engagement programs that recognize and show appreciation for Convergys’ culture of high performance.
Most recently, the company hosted a rock concert for employees and their families featuring popular bands Parokya ni Edgar and Kamikazee. The concert capped a weeklong celebration of employee appreciation.
To celebrate the Glorietta 5 opening, Convergys is staging a fashion show in cooperation with popular fashion retailer Bench.
Selected Convergys employees from all 12 sites across the country will be walking the runway with professional models.
“We see only continued growth for Convergys in the Philippines. This is fueled by the support of all our employees here. We are therefore fully committed to attracting the best and the brightest, and focusing on their development and personal growth in Convergys,” said Handy.